Description: We're looking for a Program Manager to own end-to-end client success and project delivery for our US-based B2B SaaS customers. You will be the single point of accountability (SPOC) between the company, clients, and service partners, ensuring seamless onboarding, delivery excellence, communication, and client retention. This is a hands-on, client-facing role requiring strong program management discipline and an ability to collaborate cross-functionally across Sales, GTM, and Operations teams. Responsibilities: - Lead client onboarding and discovery, translating business needs into clear delivery requirements. - Act as the primary contact for Clients and Partners, managing reviews, expectation-setting, project tracking, and escalations. - Build and manage project plans, timelines, risk registers, and delivery cadence. - Oversee execution and quality assurance with support from internal Operations and Partner teams. - Coordinate with GTM Engineers, Sales Experts, and service providers to ensure timely and high-quality delivery. - Drive client retention, renewals, and identify upsell opportunities across accounts. - Maintain strong alignment with internal teams on delivery metrics, performance KPIs, and client outcomes. Requirements: - 2-5+ years of experience in Customer Success, Client Delivery, or Program Management for US-facing B2B SaaS or Consulting + Ops environments. - Proven ability to manage client relationships, handle escalations, and deliver measurable outcomes. - Strong project management and process orientation (PMO experience preferred). - Data-driven mindset adept at using dashboards, analytics, and performance metrics. - Experience working in early-stage SaaS or fast-paced startup environments. - Hands-on experience managing US-based clients. - Demonstrated program/project delivery ownership. - Excellent communication and stakeholder management skills. - Open to working onsite in Gurgaon.

Gurgaon/Gurugram

Program Manager - Client Success 

Job Description for Program Manager - Client Success  in Scaling Theory Technologies Pvt Ltd in  Gurgaon/Gurugram for (2-6) years of experience. Apply Now!