Responsibilities of the Candidate:
- Collaborate with the operations team to maintain a healthy delivery pipeline and ensure the timely delivery of client requirements within the agreed SLA
- Manage corporate campaigns, projects and engagements for brands like Tata, Reliance, L'Oral, Flipkart, HUL, Uber and others
- Manage Projects, Engagements, User Acquisition Campaigns, etc.
- Take ownership of an account and ensure that the team delivers in a timely manner
- Resolve any issues faced by the client, ensure redressal for complaints within the shortest span of time
- Liaise between the client and internal teams
- Interact and coordinate with all departments working on the same account
- Be the primary point of contact and build long-term relationships with clients
- Update clients through email, phone and online presentations
- Assist with challenging client requests or issue escalations as needed
Requirements:
- Must have demonstrated skill of getting things done, i.e., strong execution skills
- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Brownie point for someone with experience in program/project and client management or understanding of HR-Tech space
- Great interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter and a multitasker
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