Program Manager - Client Engagement

Unstop is hiring Program Manager - Client Engagement!

Responsibilities of the Candidate:

- Collaborate with the operations team to maintain a healthy delivery pipeline and ensure the timely delivery of client requirements within the agreed SLA

- Manage corporate campaigns, projects and engagements for brands like Tata, Reliance, L'Oréal, Flipkart, HUL, Uber and others

- Manage Projects, Engagements, User Acquisition Campaigns, etc.

- Take ownership of an account and ensure that the team delivers in a timely manner

- Resolve any issues faced by the client, ensure redressal for complaints within the shortest span of time

- Liaise between the client and internal teams

- Interact and coordinate with all departments working on the same account

- Be the primary point of contact and build long-term relationships with clients

- Update clients through email, phone and online presentations

- Assist with challenging client requests or issue escalations as needed

Requirements:

- Candidates should hold an undergraduate degree with 0-3 years of experience and brownie points for someone with an MBA degree

- Must have demonstrated skill of getting things done, i.e., strong execution skills

- Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

- Brownie point for someone with experience in program/project and client management or understanding of HR-Tech space

- Great interpersonal skills, excellent communication, attention to detail, quick thinker, self-starter and a multitasker

Compensation:

As per industry standards. The salary won't be a restriction for deserving candidates.