About the Role

We are seeking an experienced Program Manager to lead delivery across multiple engagements in B2C-heavy industries including Airlines, Aviation, Transportation, and Hospitality. BFSI and TMT experience is a plus.

The role requires managing large-scale delivery programs, leading cross-functional teams, and ensuring operational excellence, stakeholder trust, and commercial outcomes. You will drive delivery-led growth, optimize portfolio performance, and implement scalable governance and delivery practices.

Key Responsibilities

- Lead end-to-end program delivery across multiple engagements, ensuring predictability, quality, governance, and risk management.

- Manage stakeholder relationships with senior client and internal leadership; ensure executive communication is crisp, clear, and actionable.

- Drive delivery-led growth by identifying opportunities, expanding program scope, and partnering with sales/account teams.

- Establish and scale program operating models: governance, controls, dashboards, quality gates, and escalation mechanisms.

- Own commercial outcomes: revenue realization, margins, utilization, forecasting, and contract compliance.

- Develop, mentor, and retain delivery leaders; build high-performing teams and ensure organizational readiness.

- Stabilize troubled programs, execute recovery plans, and enforce best practices for consistent delivery excellence.

Required Qualifications

- 1522+ years in technology consulting / services / program management with proven delivery leadership.

- Experience managing multiple programs or portfolios, preferably with large cross-functional teams.

- Strong program governance, risk management, and escalation handling experience.

- Experience in shaping solutions end-to-end: discovery roadmap proposal/SOW delivery.

- Excellent people leadership: team development, succession planning, and retention.

- Proven ability to drive operational efficiency, predictability, and client satisfaction.

Preferred Industry Experience

- Airlines, Aviation, Transportation, Hospitality (B2C-focused delivery).

- BFSI and TMT exposure is a plus (high-scale, multi-stakeholder engagements).

Key Skills

- Program/Delivery Management, Stakeholder Management, Risk & Issue Resolution

- P&L Awareness, Forecasting, Revenue & Margin Management

- Agile/Scrum & Waterfall Delivery Practices

- Solution Shaping, Roadmap Planning, Proposal/SOW Management

- Team Leadership, Mentoring, Organizational Development

- Executive Communication & Reporting

Success Metrics

- Portfolio delivery predictability, schedule adherence, quality and risk management.

- Client satisfaction, executive trust, and governance effectiveness.

- Revenue realization, margin protection, and expansion revenue.

- Leadership bench readiness, talent retention, and high-performing teams.

- Delivery-led growth: pipeline creation, scope expansion, and new initiatives adoption.