Program Manager

We are looking for a highly driven Program Manager to spearhead the launch of our business operations in new cities across India.

The role will be pivotal in managing end-to-end launch activities, driving operational excellence, and ensuring strategic alignment with business goals.

This individual will work closely with cross-functional teams (operations, strategy, product, business development, and finance) to design scalable processes, build strong city-level execution, and ensure smooth market entry.

Responsibilities:

- City Launch Ownership: Lead and manage the launch of business operations in new cities, from market assessment to full-scale go-live.

- Market & Feasibility Analysis: Conduct research to identify opportunities, assess demand potential, competition, and local regulatory frameworks.

- Operational Setup: Build and implement city-level processes, including vendor onboarding, logistics, compliance, and manpower planning.

- Cross-Functional Collaboration: Work closely with strategy, product, supply chain, and sales teams to design and execute scalable launch frameworks.

- Project & Program Management: Develop detailed project plans, define milestones, track progress, and ensure timely execution of city launches.

- Process Optimization: Identify operational bottlenecks and introduce data-driven improvements for efficiency, scalability, and customer satisfaction.

- Stakeholder Management: Act as the single point of contact for leadership, regional teams, and external partners during city expansion.

- Strategy & Insights: Provide business insights, prepare reports and dashboards, and support leadership in strategic decision-making for new markets.

- Team Enablement: Hire, train, and mentor local city teams to build a strong ground-level execution force.

Requirements:

- Strong background in operations management, business strategy, or program/project management.

- Demonstrated ability to launch and scale operations in new geographies.

- Analytical mindset with proficiency in Excel, data analysis, and reporting tools.

- Excellent stakeholder management, problem-solving, and decision-making skills.

- Strong project management skills with the ability to manage multiple city launches simultaneously.

- Entrepreneurial mindset with high ownership, adaptability, and ability to work in fast-paced environments.

- MBA or equivalent degree from a reputed institute (preferred, not mandatory).

- 2+ years of experience in operations, program management, or consulting.

- Experience in startups, e-commerce, logistics, fintech, mobility, or consumer-tech domains is highly desirable