Professional Services Manager - PMO

Roles & Responsibilities:

- Responsible for Program Management: Manage multiple challenging projects concurrently from initiation through execution and closure.

- Monitor project progress throughout the project lifecycle, communicate project status effectively to senior management through reports, presentations, and individual meetings.

- Build and provide direction to project teams, create and foster communication among team members.

- Manage Kick-off Meetings (multi-geographical, multi-vertical Fortune 1000 Global customers).

- Customer Engagement: coordinating with internal and external stakeholders.

- Enable Presales & Pilots for Tech Wins.

- Support contract & SOW reviews & address prospect concerns during the sales process.

- Identify resource needs, constraints, and inter-dependencies.

- Capture and manage project risks and issues and associated mitigation strategies.

- Proactively engage other members & collaborate of the organization with specific subject knowledge to resolve issues or provide assistance.

- Monitor and control project budgets.

- Provide project management training, assistance, and mentoring on project management methodologies, tools, and techniques.

- Utilize analytical skills to make critical decisions and recommendations to solve project-related problems.

- Resource Planning & mentoring the internal team.

- Lead New Initiatives: Enable brainstorming sessions with the team to gather innovative approaches.

Qualifications & Skills:

- Bachelor's degree in a relevant field such as Business Administration, Computer Science, Engineering, or a related discipline.

- Additional certifications in project management (e.g., PMP, PRINCE2) or relevant industry certifications would be advantageous.

- Minimum 5 years of experience required in roles such as Project Manager, Delivery Manager, or similar customer-facing positions.

- Hands-on experience in a project management role and delivering multiple and complex projects (Operations / Transitions / Migrations/ Supply Chain/ Procurement-S2P, P2P, and S2C).

- Candidates having an enterprise software background in the initial career phase and gradually moved to a Project Management role.

- Experience in handling complex large projects and risk management.

- Excellent stakeholder management skills.

- Project artifacts Documentation and sign off.

- Good at Team Management.

- Excellent oral & written communication skills.

- Should be proficient in client interactions.