About the Position:

As part of our Professional Services team, the Professional Service Consultant (PSC) will engage with customers to identify and document their Sales Enablement requirements, leveraging analytical skills and relevant technical knowledge to configure the Client solution in accordance with customer requirements. This person thrives in a fast-paced project-based environment and can translate requirements expressed by marketing and sales professionals into solutions delivered via the Client platform. The successful candidate will demonstrate a track record of multi-tasking and delivering services across multiple customer engagements.

As a PSC, you will demonstrate expertise in 4 key areas:

Consultancy:

The ability to run discovery meetings and advise on best practices that align with customer business goals, selling strategy and tech stack with a focus on scalability and solutions.

Technical Expertise:

PSCs are experts about everything Client. In addition to mastering the Client eOS, you will also develop expertise around other systems we integrate with and complement (CRM, SSO, CMS, etc) or internal tools we utilize to deliver fast and at scale.

Project Management:

Manage the delivery of customer projects from end-to-end. This will include influencing decisions and managing expectations across multiple internal and external teams. Closely monitoring hours consumed by tasks delivered to the customer to ensure superior project hygiene.

Training and Change Management:

A successful launch is key to driving business results. You will ensure customer Training and Change Management teams are equipped with the knowledge and tools for a flawless rollout to their end-users. Successful customers are our number one priority. As a PSC, you will directly affect our customer's success, both with Client and in their business.

Key Responsibilities:

- Deliver end-to-end on multiple projects

- Identify customer's business requirements, prioritize and document them in accordance with the Client delivery methodology

- Work closely with customers' Sales, Marketing, Sales Operations, Product and IT leadership to advance their sales enablement program

- Facilitate and lead sessions with customers and provide recommendations based on best practices

- Configure and implement Client solutions in accordance with customer requirements and defined project scope

- Manage internal and external communications related to the project

- Respond to internal and customer requests in a timely, organized fashion

- Capture and document project best practices and lessons learned

- Responsible for achieving billable utilization targets

Skills we are looking for:

- 3 to 5 years of experience working in a project-based environment

- Excellent communication skills, with the ability to communicate both technical and business concepts, as well as strong documentation skills

- Detail-oriented problem solver that can quickly understand customers' needs

- Solid customer-facing experience with the ability to influence and manage expectations

- Technical acumen

- Ability to quickly become proficient in new web technologies, processes, and methodologies

Nice Extras:

- Experience with Sales and Marketing domain areas strongly preferred (e.g., Sales Operations, Sales Training, CRM, Sales Portals, Content/Document Management and/or Knowledge Management)

- Web-Based/On-Demand/SaaS products experience preferred

Travel:

Occasional travel is required for organizational meetings and customer onsite engagements