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Assistant Manager

Job Purpose: The key purpose of the role is to manage engagement with Sales & Marketing stakeholders and effectively drive product capabilities for better customer experience in various digital properties for across the organization. The role will own solutions/ products needed for Sales & Marketing functions from conceptualize, design, solution and implementation. Key Responsibilities 1. Role immediate focus shall be on: CRM applications - Architect, Design, pilot, develop and participate in testing and documentation of modules related to Lead Management , Complaint Management , building integrated Web Journey for Customer experience. 2. Understand Business Process and Requirements in view of Capabilities, Limitations, Tech Architecture and Integration Aspects. Conduct Requirement/ Blueprint workshop 3. Ensure Program / Project goals are reached within budget, on schedule and with quality deliverables having customer focus 4. Creating Technology landscape , Solution Design & Development as per organization maturity & benchmarking with best practices 5. Conduct in depth study and identify new technology led solutions to deliver business benefits (CRM/CDP/Customer Exp etc.) Qualification: B.E. / B. Tech. / MCA , MBA / PGDM will be preferred Experience: 6-8 Years of Experience Skills: - Experience in CRM, Customer Experience and Digital strategy projects - Good knowledge of Automotive - Sales/ Marketing/ Aftersales Process - Prior knowledge or work experience in implementing digital CRM technologies such Salesforce/MS Dynamics etc. - Has led or contributed to thought leadership, POCs, Solutions/ Digital asset development - Project Management and support to Business on the existing functionalities and Implementation of new Initiatives and processes

Gurgaon/Gurugram

Product Owner - CRM - Salesforce & Web Platform 

Job Description for Product Owner - CRM - Salesforce & Web Platform  in TALENT TOPPERS LLP in  Gurgaon/Gurugram for (6-12) years of experience. Apply Now!

Product Owner - CRM - Salesforce & Web Platform  | iimjobs.com