Product Owner - Account Opening & Service Request Management

Product Owner - Account Opening & Service Request Management

Role Summary:

We are looking for a strategic and execution-oriented Product Owner to lead the vision, roadmap, and enterprise-wide implementation of Account Opening and Service Request Management (SRM) platforms.

This role requires comprehensive product ownership across the full lifecycle - including strategy definition, business alignment, roadmap planning, delivery governance, stakeholder engagement, and execution oversight.

The ideal candidate should possess strong banking and financial services domain expertise, a product mindset, Agile delivery experience, and the ability to collaborate effectively across business and technology teams.

Key Responsibilities:

Product Ownership & Strategy:

- Manage the end-to-end product backlog for Account Opening and SRM platforms, including:

- Digital and assisted account opening journeys across Retail, SME, and Corporate banking

Complete Service Request Management lifecycle:

- Define and maintain a multi-year product roadmap aligned with business objectives, operational efficiency goals, and regulatory requirements.

- Identify opportunities for innovation through automation, straight-through processing (STP), workflow digitization, and intelligent validation capabilities.

- Drive platform scalability, configurability, and long-term sustainability.

- Serve as the primary owner for functional scope, prioritization, and product direction.

Stakeholder & Delivery Management:

- Act as the key liaison between business and technology teams to ensure accurate implementation of functional requirements.

- Facilitate Agile ceremonies and promote Agile best practices across teams.

- Ensure adherence to SDLC processes, governance standards, and delivery controls.

- Oversee compliance requirements related to account opening and service request processes.

Skills & Competencies:

- 10+ years of experience in banking or financial services.

- Proven experience working as a Product Owner in enterprise environments.

- Strong exposure to lending products, account opening platforms, or service request management solutions.

Ability to create clear and structured:

- User stories

- Acceptance criteria

- Functional specifications

- Strong analytical thinking, problem-solving, and decision-making capabilities.

Experience preparing and reviewing:

- Functional Requirement Documents (FRDs)

- Business process flows

- Business rules and workflows