Product Manager - Micro Enterprise Loans

1. JOB DETAILS:

Position title: Product Manager - MEL

Department: Central Operations

Reports to: Head - Product Management

Location: Kolkata, WB

Grade: Sr Manager - Assistant General Manager

2. Job Profile:

Key Responsibility Description

Product & Process (50%):

- Defining new processes and documenting of processes related to the loan life-cycle.

- Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time.

- Enhanced the data collection process with some validations to reduce the overall TAT - Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

- Facilitate team input into various stages of product and process development and design.

- Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk.

- Product Health (strategies, documentation, processes, compliance, competitiveness, industry trends).

- Profit Planning & Risk Assessment - Monitor and be aware of industry trends impacting the product line to identify opportunities to successfully differentiate the MEL present product range.

Inter-department Coordination (20%):

- Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies, process etc. Coordination with cross-functions.

- Coordination with MEL field team for proper tracking and update for the required process.

IT Intervention/ Innovation (20%):

- Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility.

- Taking complete ownership of user experience across all our products - Driving digital penetration of customers through various initiatives and projects.

- Research new technological trends so as to figure out how to incorporate them into products.

- Responsible for competitive benchmarking of product offerings.

Incentive, Contest, RnR (10%):

- Provides guidance and training on regular or at required frequency levels.

- Resolves conflicts within the set guidelines.

- Performance review at stipulated periodicity.

- Setting up performance rewards for keeping the staff motivated.

- Doing value add in designing career growth path for team.

3. JOB SUMMARY:

Product Manager will be responsible support MEL Business through timely product development. The position will work closely with the Senior Management to drive:

- MEL loan product at the field level, while developing innovative loan product as per the market trend.

- Coordination with the field and address the query related to the product and process of MEL Loan.

- Market-based product assessment and do the development of product to compete rest of the competitors.

- Working closely with Business Manager, Divisional Managers & other functions like Credit, risk, Audit and support functions at Head Office (Finance, HR, Administration, IT, legal, compliance etc.) as well as external stakeholders to support achievement of vision and mission of the organization.

4. QUALIFICATION, EXPERIENCE, SKILLS:

Minimum Qualifications: MBA Full Time from Institute of good repute.

Minimum Experience: 10 years (MSME - objective underwriting for MSME/ Business Loan).

Desired Skill :

- Experience in NBFC MFI/ MSME process and product lifecycle management, digital consumer onboarding and digital lending experience. Problem solving aptitude and credit thinking skills.

- Enthusiasm for work, willingness to pitch in as needed and flexible approach to the working environment. High level of determination and willingness to take new challenges and responsibilities.

- Collaborative and supportive attitude in a team with excellent coordination and organization skills.

- Willing to carry out any additional work, challenges and responsibilities relevant to the role.

5. Team Size (Mention Direct & Indirect Reporting's):

Direct Reporting: 1-2 Operations Manager

Indirect Reporting: NA