Product Manager - Merchant Platform Optimization - FinTech

Role Overview:

We are looking for a customer-obsessed Product Manager to lead Merchant Platform Optimization and transform digital experiences across frontline banking platforms.

Key Responsibilities:

- Own the product vision, strategy & roadmap for merchant and frontline digital platforms.

- Drive end-to-end product lifecycle from discovery to launch and continuous improvement.

- Improve digital merchant journeys, user experience & platform adoption.

- Conduct user research, journey mapping and usability testing.

- Create PRDs, user stories, acceptance criteria and manage product backlogs.

- Collaborate with Technology, Business, Operations, Compliance & Customer Service teams.

- Identify opportunities for AI, Automation & Generative AI within merchant platforms.

- Drive scalable digital solutions across distributed field teams.

- Track product performance, adoption and measurable business outcomes.

Ideal Candidate:

- 8+ Years of experience in Product Management, Digital Banking, FinTech, Payments or Digital Platforms.

- Strong experience managing web & mobile applications.

- Customer-centric and data-driven product mindset.

- Strong understanding of UX, customer journey mapping & product analytics.

- Experience with AI-enabled products / Generative AI is highly desirable.

- Excellent stakeholder management and communication skills.

Qualification:

- Bachelor's degree in Engineering, Technology, Business or related field. MBA preferred.