Role Summary :

We are looking for a Product Manager to lead the development, enhancement, and lifecycle management of insurance products and digital customer experiences. The role will work closely with business, technology, underwriting, actuarial, operations, compliance, and distribution teams to deliver innovative products that drive customer value, business growth, and operational efficiency.

The ideal candidate combines strong product management expertise with an understanding of insurance products, customer journeys, digital platforms, and regulatory requirements.

Key Responsibilities :

Product Strategy & Roadmap :

- Define and execute the product roadmap aligned with business objectives and customer needs.

- Identify market opportunities, customer pain points, and emerging industry trends.

- Develop product vision, business cases, and growth strategies.

- Prioritize initiatives based on customer impact, commercial value, and technical feasibility.

Product Development & Delivery :

- Lead end-to-end product lifecycle management from ideation through launch and optimization.

- Gather and translate business requirements into detailed product specifications and user stories.

- Collaborate with engineering, UX/UI, data, and business teams to deliver product enhancements.

- Manage product backlogs and sprint priorities in Agile environments.

Insurance Product Management :

- Work with underwriting, actuarial, claims, and compliance teams to design and enhance insurance offerings.

- Evaluate pricing, coverage structures, policy features, and customer benefits.

- Ensure products comply with regulatory and internal governance requirements.

- Support product filings, approvals, and launch readiness activities where applicable.

Customer Experience & Digital Transformation :

- Analyze customer journeys to improve acquisition, onboarding, servicing, and claims experiences.

- Leverage customer feedback, analytics, and market research to drive product improvements.

- Define and monitor customer engagement and satisfaction metrics.

- Champion customer-centric product design and innovation.

Data & Performance Management :

- Track product KPIs including adoption, retention, conversion, customer satisfaction, and profitability.

- Conduct data analysis to identify growth opportunities and optimize performance.

- Build business cases and measure ROI of product initiatives.

- Present product performance updates to senior stakeholders.

Stakeholder Management :

- Partner with sales, distribution, operations, marketing, compliance, and technology teams.

- Communicate product vision, priorities, and outcomes across the organization.

- Influence cross-functional stakeholders to drive successful product delivery.

Qualifications :

- Bachelor's degree in Business, Engineering, Technology, Finance, or a related field.

- MBA or equivalent postgraduate qualification preferred.

- 4 - 8 years of experience in Product Management, Digital Product Management, Business Analysis, or Product Development.

- Prior experience within life insurance, health insurance, general insurance, insurtech, fintech, or financial services is preferred.