What You'll Do
Streamline Customer Onboarding Flows:
- Own the backend of customer onboarding, from data migration to platform setup - ensuring accuracy, efficiency, and scalability.
Maintain Data Integrity:
- Manage and monitor customer and product data across systems to ensure consistency and accuracy.
Build Operational Systems:
- Design and document internal workflows, tools, and automations that improve visibility and efficiency across Product and CS teams.
Be the Bridge Between Teams:
- Collaborate closely with the Product, Engineering, and Account Management teams to ensure smooth execution of customer onboarding, migrations, and feature rollouts.
Drive Product Insights:
- Collect, analyze, and present product usage data and feedback to help prioritize improvements and streamline product delivery.
Optimize Processes Continuously:
- Identify gaps and opportunities to improve product ops infrastructure and support rapid iteration in a startup environment.
Contribute to Product Strategy:
- As you grow in the role, help shape and influence how the product team scales processes, systems, and customer onboarding experiences.
Why This Role?
- You'll get to build the foundation for how data, onboarding, and product processes scale across the company. It's a high-ownership role with a clear growth path into Product Management or Product
- Leadership as the team evolves.
What We're Looking For?
- 4-5 years of experience in Product Management, Product Operations or Product Analytics, preferably in a SaaS or B2B startup environment.
- Excellent communication and stakeholder management skills - comfortable with CXOs, founders, and functional leaders.
- Data driven; proficient with Excel and has working knowledge of writing SQL
- Highly organized, data-driven, and proactive problem solver.
- Entrepreneurial mindset: you enjoy building systems and processes from scratch.
- High ownership, curiosity, and a bias for action in fast-paced environments.
- Knowledge of equity management, private markets, and startup operations is a plus.
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