Product Manager - eCommerce

Description:

- As the Supply Chain Management E-commerce Product Manager, you will be responsible for managing the end-to-end product lifecycle, with a focus on optimizing the supply chain functions to deliver an efficient, cost-effective, and customer-centric e-commerce experience.

You will collaborate closely with cross-functional teams, including logistics, technology, inventory management, and business operations to deliver solutions that improve order fulfillment, product availability, and customer satisfaction.

Key Responsibilities:

Product Strategy & Roadmap:

- Define the product vision and roadmap for supply chain management systems, tools, and processes to enhance operational efficiency for e-commerce operations.

- Work closely with business stakeholders (e.g., logistics, customer support, marketing) to understand needs and pain points and translate them into product requirements.

- Evaluate competitive products and market trends to identify opportunities for innovation and improvement.

Cross-functional Collaboration:

- Lead collaboration with technology teams to build, implement, and optimize supply chain systems (e.g., WMS, TMS, inventory management tools).

- Collaborate with operations and logistics teams to develop strategies for improving warehousing, fulfillment, inventory management, and last-mile delivery.

- Work with data analytics teams to implement reporting, monitoring, and performance

measurement systems to track supply chain performance.

Process Optimization & Automation:

- Identify inefficiencies in the existing supply chain processes and work on continuous improvement initiatives to streamline operations.

- Explore opportunities for automation and AI/ML implementation in supply chain operations, particularly for inventory management, forecasting, and demand planning.

Customer Experience & Order Fulfillment:

- Focus on improving delivery timelines, inventory availability, and order accuracy to ensure a superior customer experience.

- Drive initiatives to improve return management, reverse logistics, and post-order fulfillment processes.

Performance Monitoring & Reporting:

- Develop key performance indicators (KPIs) and dashboards for tracking supply chain performance.

- Use data-driven insights to drive decisions and align with business objectives and growth targets.

- Report regularly to senior management on supply chain performance, challenges, and opportunities.