Product Manager - Chatbot/Agentic Voice

Description:

Job Title: Product Manager - Chatbot / Agentic Voice

Location: Mumbai

Experience: 8+ Years

- Own the product vision and roadmap for agentic voice solutions across the platforms.

- Design and scale AI-driven voice bots and chatbots leveraging NLP, LLMs, ASR/TTS, and conversational AI frameworks.

- Drive customer experience improvements by reducing call handling time, improving resolution rates, and increasing automation.

- Collaborate with AI/ML, Engineering, and Business teams to translate requirements into scalable solutions.

- Define conversation flows, intent classification, fallback strategies, and human handoff mechanisms.

- Monitor product & ensure regulatory compliance, data privacy, and responsible AI usage in voice and conversational systems.

- Manage vendor partnerships and third-party voice/AI platforms.

- Lead continuous experimentation, A/B testing, and optimization of conversational journeys.