Role & Responsibilities:
Customer Engagement & Strategy:
- Engage directly with customers to uncover pain points, validate ideas, and translate feedback into product direction.
- Triage and prioritise customer feature requests across product areas, balancing impact, feasibility, and scalability.
- Build clear, actionable PRDs and partner with design and engineering to turn ideas into shipped features.
- Own and maintain the product roadmap, ensuring alignment with company strategy and customer outcomes.
Product Execution & Delivery :
- Drive product cycles end-to-end - from ideation through delivery- ensuring timely launches with measurable results.
- Partner with engineering to make trade-offs and scope intelligently without compromising on impact.
- Write crisp, user-facing release notes and internal updates that clearly communicate value.
- Support customer success and sales with product expertise during implementations or escalations.
Documentation & Enablement :
- Keep public documentation intuitive and current to make the product self-serve and accessible.
- Create internal enablement materials that help GTM teams articulate value and stay aligned on roadmap changes.
Cross-Functional Collaboration :
- Partner with design and marketing to deliver seamless product experiences and GTM launches.
- Build a working knowledge of technical systems APIs, data warehouses, integrations to bridge business and engineering.
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