Private Banker

Description:

Job Summary:

Strategy:

- Drive profitable growth by acquiring, developing, and servicing long-term relationships with HNW clients

Business:

- Accountable for the performance of individuals own client book.

- Deliver NNM, AUM, and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix).

- Generate healthy pipeline of target market prospects and convert them into clients.

- Grow client portfolio size by deepening existing customer relationships.

- Implement an asset allocation in line with the client needs, and model portfolios as benchmarks.

- Deliver, monitor and review solutions to clients based on client investment profile.

- Conduct periodic reviews of client accounts in accordance with established procedures.

- Deliver profitable growth by controlling costs and mitigating operational losses.

- Deliver positive client performance in line with client investment profiles

Processes:

- Support the continuous improvement of processes to increase operational efficiency and effectiveness.

- Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.

- Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.

- Ensure sales management, suitability and onboarding processes are applied appropriately.

Key Responsibilities:

People & Talent:

- Collaborate with support functions, business partners, and product specialists to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions.

Risk Management:

- Do what is right in order to avoid reputational risks and operational losses.

- Understand the risk and control environment within area of responsibility and drive rectification as required.

- Handle customer issues, complaints, and product enquiries on timely basis in accordance with established procedures.

- Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.

Governance:

- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

- Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture.

- Participate in Local Client Committee and other relevant committees where applicable.

- Engage with all audit report findings and ensure feedback is acted upon

Regulatory & Business Conduct:

- Display exemplary conduct and live by the Groups Values and Code of Conduct.

- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.

- This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

- Lead the India/Private Banking/Affluent/ CPBB team to achieve the outcomes set out in the Banks Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] -

- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

- Embed Here for good and Groups brand and values in India/Private Banking/Affluent/ CPBB team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience:

- Relationship Management

- Wealth Management