- This role requires a strategic thinker with a strong entrepreneurial mindset, proven leadership capabilities, and a data-driven approach to decision-making. The ideal candidate will have hands-on experience managing P&L, driving revenue growth, and delivering outstanding customer experiences through seamless operations and cross-functional collaboration.

Key Responsibilities

- Take ownership of the category and scale the business as an entrepreneur, driving long-term growth and profitability.

- Lead, mentor, and inspire a large team, fostering a culture of performance, accountability, and continuous development.

- Manage P&L, ensuring alignment with monthly and long-term business projections.

- Drive revenue management strategies and ensure consistent achievement of business targets.

- Ensure seamless patient/customer experience by coordinating effectively with internal operational and service teams.

- Collaborate with cross-functional stakeholders - including Tech, Product, Marketing, HR, and Finance - to execute and optimize daily operations.

- Monitor and enhance category performance city-wise and category-wise, identifying growth opportunities and operational gaps.

- Develop and track key operational metrics to measure and improve process efficiency and team performance.

- Implement operational excellence practices to consistently meet monthly business goals.

- Leverage data and analytics for strategic decision-making and continuous improvement initiatives.

- Bring an innovative and result-oriented approach to solve complex business problems and enhance the customer experience.

- Identify and build unstructured demand channels, ensuring a balanced and scalable supply-demand model.

- Lead key negotiations and deal closures with partners or vendors as required.

- Demonstrate strong business acumen, analytical thinking, and decision-making skills aligned with P&L goals.

Key Requirements

- Bachelor's degree (MBA or equivalent preferred).

- 5+ years of experience in category management, business operations, or general management roles.

- Proven track record of owning and growing a business line or category.

- Strong experience with P&L management, revenue forecasting, and operational excellence.

- Demonstrated ability to lead and mentor high-performing teams.

- Excellent problem-solving, communication, and stakeholder management skills.

- Highly data-driven with a deep understanding of metrics, KPIs, and business levers.

- Prior experience in healthcare, e-commerce, or consumer services is a plus.

- Entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic environment