Pristyn Care - Business Development Manager

Description:

Job Summary: BD Manager is responsible for leading and managing a team of care coordinators to ensure a seamless patient journey from inquiry to consultation and treatment. This role involves overseeing daily operations, ensuring high-quality patient communication, achieving conversion targets, and maintaining excellent service standards.

Key Responsibilities:

- Manage and guide a team of care coordinators to achieve performance targets.

- Monitor daily calls, patient interactions, and conversion metrics.

- Ensure smooth coordination between patients, doctors, and clinical teams.

- Drive patient engagement, satisfaction, and retention through proactive follow-ups.

- Train new team members and conduct regular performance reviews.

- Resolve escalations and provide effective solutions to patient queries.

- Track team performance and report key metrics to senior management.

- Collaborate with cross-functional teams (marketing, operations, finance) for process improvement.

- Maintain accurate data records and ensure compliance with company protocols.

Required Skills & Qualifications:

- Bachelors degree or (MBA or Healthcare Management preferred).

- 3-5 years of experience in patient coordination, sales, or operations management (preferably

healthcare or wellness industry).

- Excellent communication and interpersonal skills.

- Strong leadership, problem-solving, and analytical abilities.

- Proficiency in MS Office and CRM tools.

- Target-oriented with a focus on quality and efficiency.

Key Performance Indicators (KPIs):

- Conversion rate and lead-to-consultation ratio.

- Patient satisfaction score.

- Team productivity and adherence to SLAs.

- Revenue contribution and monthly target achievement.

Why Join Us?

- Fast-growing healthcare brand with excellent career growth opportunities.

- Dynamic and supportive team culture.

- Attractive incentives and performance rewards.

- Food provided.

- Health Insurance.

- Shuttle facility.

- Rotational Offs.