Job Description - Key Account Manager.

Organization: Printo Document Services Pvt. Ltd.

Website: www.printo.in.

Role Type: Full time, On-Site.

(No Remote/Hybrid).

Location: Delhi NCR, Hyderabad and Chennai.

Experience: 2+ Years.

About Us:

- Printo is India's largest chain for Printing, Gifting and Merchandising with 30+ stores across major cities and a growing online presence.

- With over a million customers served, we aim to scale rapidly to achieve - 1000 crore valuation and prepare for an IPO by 2026.

Role Overview:

- As a Key Account Manager at Printo, you'll take ownership of corporate relationships, acting as the primary interface for key business clients.

- Your role blends sales, service and strategic planning to grow revenue and ensure clients have a seamless, delightful printing and gifting experience with us.

- You'll reach out to senior decision-makers, uncover their print, gift and merchandise related needs and tailor comprehensive solutions-all while building trust through exceptional service and process-driven workflows.

Key Responsibilities:

Account Leadership & Relationship Building.

- Serve as the dedicated point of contact for assigned corporate accounts, managing both sales opportunities and service excellence.

- Initiate outreach to senior executives ( Procurement, HR, Marketing heads) to assess their requirements and pain points.

- Conduct regular review meetings to assess customer satisfaction, gather feedback and explore partnership expansion.

- Business Development - Proactively identify and pursue new business within existing accounts and new corporate prospects.

- Introduce Printo's range of services-from printed marketing collateral to corporate gifting and stationery-to decision-makers.

- Create and deliver well-structured, customized proposals that address each client's specific needs.

- Sales Execution & Target Achievement.

- Drive the complete sales cycle-from lead generation and quoting to negotiation and closing-focusing on meeting and exceeding sales targets.

- Strategize pricing, terms, and service packages to optimize deal value for both the client and Printo.

- Maintain and expand the sales funnel to ensure healthy revenue growth.

- Customer Experience & Service Excellence.

- Ensure a smooth client journey by strictly adhering to operational processes and customer service standards.

- Act quickly to resolve any issues, keeping clients satisfied and reinforcing Printo's reliability.

- Maintain detailed account records, communications, and follow-ups in CRM systems.

- Cross-functional Collaboration.

- Work closely with internal teams-production, operations, design, logistics-to ensure deliverables match client expectations.

- Advocate for clients internally, pushing for enhancements in Printo's offerings and processes to improve long-term satisfaction.

Key Skills And Qualifications.

- Experience: 2+years in B2B or corporate sales with a proven track record in managing key accounts and closing large deals.

- Industry Fit: Should have sold to HR/Marketing/Procurement/Admin heads in previous roles.