The Role: In this role, you will be collaborating with engagement and client teams to coordinate, plan, develop, and deliver ServiceNow projects. You are a credible advisor to junior consultants who deliver work products across key focus areas within the organization and to client contacts. You will also play a critical role in building and scaling the India team. You will be responsible for: - Drive the implementation and delivery of ITSM technology enablement services using ServiceNow ITSM, ITOM, CMDB, and CSDM. - Collaborate with cross- functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions. - Lead ITSM, ITOM, and CSDM-enabled process workshops. - Design, develop, and implement Service Catalog workflows, ITIL processes, ITSM, ITOM, CMDB, and CSM modules within ServiceNow and integrate with external systems. - Implement solutions while adhering to ServiceNow best practices and standards. - Design and extend the ServiceNow data model to support ITSM, CMDB, and CSM requirements. - Review and refine usability designs, testing scenarios, and test cases to ensure application quality. - Provide 2nd/3rd level ServiceNow support, resolving incidents, enhancements, and defects using JavaScript and server-side Java. - Produce and maintain detailed system documentation, including design specs, proposed solutions, unit testing, and technical notes. - Create templates for unique agency requirements, reports, dashboards, flows, and email notifications. - Assist in scoping new opportunities and designing tools and techniques for efficient delivery. - Ensure high-quality deliverables across all configured technical components and personal interactions. Ideal Profile - You possess a Bachelor's degree in Computer Science, Information Technology, or a related field. - You have at least 10 years of experience, with at least 6 years in ServiceNow development and implementation. - You have solid hands-on knowledge of ServiceNow platform configuration, customization, and administration. - You are familiar with the ITIL framework and have experience in ITSM module administration. - Knowledge of ServiceNow modules, including ITSM, ITOM, CMDB, CSM is advantageous. - You have worked with agile methodology, and have hands-on experience in process design, technical design, defining user stories, working with onshore/offshore teams, leading UAT, and providing end-user training. - ServiceNow Certified System Administrator (CSA) certification, ServiceNow Certified - Implementation Specialist (CIS) certification(s) in the mentioned modules are preferred. - You are familiar with scripting languages (e.g., JavaScript) and ServiceNow development best practices. - You have experience engaging and managing stakeholders, providing recommendations, and developing ITSM solutions. - You stay updated with ServiceNow releases and industry knowledge to recommend enhancements to clients. - You possess solid analytical thinking, and problem-solving abilities, and are keen on building and leading our delivery team in India, while effectively communicating with senior stakeholders, both internal and client-side. What's on Offer? - Join a Singapore-incorporated startup at its inception and play a pivotal role in shaping its Southeast Asia presence - Gain the opportunity to build and lead a next-generation ServiceNow practice, redefining enterprise IT delivery in SEA - Work closely with industry veterans from Enterprise IT, ServiceNow, and Management Consulting who have built and scaled businesses across APAC.

Anywhere in India/Multiple Locations

Principal Solution Architect - ServiceNow 

Job Description for Principal Solution Architect - ServiceNow  in Snaphunt Pte Ltd in  Anywhere in India/Multiple Locations for (10-20) years of experience. Apply Now!