Presales Expert - IT

Symphonize is a fast-growing IT services and product company that provides cutting-edge solutions to clients globally.

We are committed to innovation, customer success, and delivering high-quality technical and business outcomes.

As a Presales IT Expert at Symphonize, you will be the driving force behind business growth from lead generation to closing major (logo) clients, while operating in a US timezone shift.

You will own the entire presales lifecycle, act as a trusted advisor to prospects, design technical solutions, and lead RFP/RFI responses.

You will also help define and institutionalize sales processes for both IT services and product lines.

This is a high-impact, high-visibility role meant for a self-starter with strong technical, sales, and business development acumen.

- Identify and prospect new business opportunities (both inbound and outbound) in the US market.

- Build and maintain a healthy pipeline of prospects.

- Engage with prospects to understand their strategic needs, pain points, and business drivers.

- Qualify opportunities rigorously and prioritize those with high potential.

- Collaborate with potential clients to gather detailed technical/business requirements.

- Architect technical solutions (IT services and product) aligned to customer needs.

- Create and deliver persuasive product/service demos, proof-of-concepts (POCs), and workshops.

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- Support Sales with technical leadership during customer meetings, discovery sessions, and solution reviews.

Lead the preparation of responses to RFPs, RFIs, and other procurement documents.

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- Write compelling and technically accurate proposals, including architecture diagrams, solution descriptions, cost estimations, and implementation plans.

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- Coordinate with internal stakeholders (product, engineering, finance, delivery) to gather inputs and ensure proposals are feasible and profitable.

- Manage bid teams, timelines, and deliverables for each RFP.

- Act as a trusted advisor for assigned accounts nurture relationships, understand future needs, and drive expansion.

- Collaborate with delivery and product teams to ensure smooth hand-off post deal closure.

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- Monitor and drive customer satisfaction, provide feedback to internal teams, and identify upsell or cross-sell opportunities.

- Help define and implement a structured presales process / playbook across the organization (for both services and product lines).

- Develop reusable assets: presales collateral, demo scripts, POC templates, case studies, and competitive analyses.

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- Train sales and technical teams in presales best practices, process, and tools.

- Stay up-to-date with industry trends, emerging technologies, and competitive offerings.

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- Provide inputs to product management and leadership based on market feedback and customer conversations.

- Experience: 6 - 12 years in presales, business development, solutions consulting, or similar roles (IT services/products).

- Technical background: Strong understanding of IT infrastructure, cloud, SaaS, or related technologies.

- Presales expertise: Proven track record in RFP/RFI response, POC design and delivery, technical solution architecture.

TTG:

- Sales mindset: Demonstrated ability to generate leads, engage prospects, and drive deals to closure.

- Communication: Excellent verbal and written communication able to present to technical and C-level stakeholders.

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- Analytical skills: Strong ability to analyze business needs, map to technical solutions, and present ROI / TCO.

- Interpersonal: Ability to build trusted relationships, collaborate cross-functionally, and lead without direct authority.

- Organizational skills: High degree of ownership; experience managing multiple presales projects, bid teams, and deadlines.

- Tools: Experience with CRM, proposal tools, project management tools, and sales enablement platforms.

- Flexibility: Comfortable working in the US shift (time-zone alignment).

- Prior experience in government / public-sector RFPs / tenders.

- Experience in setting up or scaling presales processes in an organization.

- Exposure to both service-based and product-based business models.

- MBA or equivalent business qualification.

- Ownership and Impact: As an individual contributor, you will own the entire presales and business development lifecycle from lead generation to account management.

- Growth: Opportunity to shape and institutionalize our sales & presales processes.

- Innovation: Work on cutting-edge IT services and product solutions.

- Global Exposure: Engage with clients in the US market, working across geographies and time zones.

- Team: Be part of a high-growth, passionate, and collaborative team.

Highlighting:

- Your relevant experience (6- 12 years) in presales / business development / account management.

- Specific achievements (eg , deals won, RFPs responded).

- Experience with both IT services and product presales (if any).

- Your comfort working in a US shift.