Pre Sales Consultant Responsibilities : - Provide technical design and implementation expertise, guidance and support to account teams, management, and clients regarding our solution and service offerings. - Collaborate with Sales & Delivery teams and clients to facilitate workshops to understand client needs and objectives to identify business challenges, develop business cases, conduct product training. - Collaborate with engineering & product teams on viability of client requirements, client feedback and/or requests. - Engage with our account team on solution training and product positioning on opportunity pursuits. - Manage the documentation, pricing, and execution of pre-sales deliverables to the account team. - Prepare and deliver technical presentations and demonstrations explaining our solutions and services to clients and prospective clients. - Prepare customer/vertical specific sales collaterals Capability presentations, Case studies, Solution documents, Whitepapers etc. by working closely with the respective practice teams. - Must be able to prepare detailed scope documents for various stages covering overall engagements, statement of work and other relevant details. - Preparation & submission of documents relating to proposals, RFP responses etc. Desired Skills & Experience : - Solid knowledge of contact center and speech technology solutions including contact center platforms, employee engagement and customer engagement solutions, speech analytics and AI/ML solutions. - Demonstrate the ability to understand and be conversant about our company and articulate the distinct aspects and value of our products and solutions. - Adept at using consultative skills to apply technology solutions to business challenges. - Excellent listening, negotiation, and presentation skills - Should have handled multiple customers through the presales life cycle in the previous assignments acting as one point of contact - Experience in RFP/RFQ/RFI management, coordinating with delivery & sales team for capturing the responses and a good understanding of End to End sales life cycle - Good understanding of the dynamics and critical success factors of the software product industry and implementation and delivery aspects of SaaS based solutions.

Bangalore

Presales Consultant - Contact Centre 

Job Description for Presales Consultant - Contact Centre  in OrangeShark in  Bangalore for (2-8) years of experience. Apply Now!