Practice Lead - ServiceNow Domain

Executive Challenge: Head of ServiceNow Practice - Build a Market Leader

We're seeking a Lead/Head of ServiceNow Practice for our client to strategically transform our existing capabilities into a scalable, product-aligned, and financially disciplined organization.

This is a high-impact role with executive sponsorship, where you will define the vision and own the results:

Practice Design: Restructure capabilities into scalable, product-focused verticals.

Operational Excellence: Implement robust governance, performance metrics, and maturity models.

Financial Impact: Drive efficiency, profitability, and growth by owning budget utilization and resource deployment.

Position Overview

The Lead/Head of ServiceNow Practice will lead the strategic transformation of our current ServiceNow capabilities into a fully-structured, scalable, and product-aligned practice. This role is responsible for defining the Practice vision, implementing robust governance and operational frameworks, driving capability development, and aligning the function with our broader business goals. The successful candidate will deliver measurable outcomes across performance, resource planning, and financial impact, positioning the Practice as a recognised leader within the business and the market.

What we want from candidates:

Qualifications & Experience

- Proven experience building, scaling, and leading a ServiceNow or equivalent enterprise platform practice.

- Demonstrated success in developing operational frameworks, governance models, and capability uplift programs.

- Strong leadership and stakeholder management skills, with the ability to influence across all levels of an organisation.

- Experience delivering measurable outcomes in terms of performance improvement, revenue growth, and team development.

- Deep understanding of ServiceNow platform capabilities, market trends, and product verticals.

- Ability to operate in a fast-paced, client-facing environment with multiple concurrent engagements.

Must-Have: Proven success building, scaling, and leading a ServiceNow or equivalent enterprise platform practice with demonstrated financial outcomes.

If you thrive on full ownership and delivering measurable results across performance and profitability, we want to hear from you.