Practice Lead - HRO - BPO

Minimum of 14-16 years of BPO or professional services experience with 8-10 years of HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning

Must Have:

- HRO domain experience including Global payroll processing, Employee Data Management, Benefits, Talent Acquisition & Learning

- Experience in HRMS/ERP like (SAP, SuccessFactors, Workday etc.)

- Experience on Payroll systems such as ADP Streamline, Celergo, SAP Payroll, CGI, Lessorlon, Decidium or Dayforce

- Experience in Solution Design, Business Development and Transition Management within HRO Space

- Experience in managing operations in third party environment

- Experience in multi country payroll processing will be an advantage

- Certifications in HR will be an advantage

- Six sigma green belt trained will be preferred

Job Description:

- Provide support to the Sales team and Account management teams

- Provide expert view on trends in HRO domain based on domain expertise to differentiate and position the practice with analysts/clients/deal consultants

- Anchors internal governance (such as best practice sharing sessions, practice forums etc.) to adhere to the Practice governance model

- Improve domain specific process efficiency and effectiveness to enhance productivity and gross margin

- Experience in generating demand / pipeline and establishing client contacts on a proactive basis inside and out of existing accounts

- Provides subject matter and domain expertise for the functions being services for the client,

- brings about Process and Productivity Improvements in coordination with internal teams and per client and organization targets.

- Carry out functional domain intensive training to get the appropriate domain skilled resources

Max CTC offered is 40 lpa including 20% variable