Job Description:

We are seeking a seasoned and hands-on Practice Head - Tax to lead and scale India's Tax Service Line, delivering U.S. tax advisory and compliance services in a service delivery model. This role requires both strategic oversight and day-to-day involvement across client delivery, people leadership, and practice growth.

The ideal candidate will have deep experience servicing U.S.-based clients, particularly CPA firms, and bring a strong understanding of tax delivery in a professional services or outsourcing setup. The role demands someone who is not only technically proficient, but also commercially sharp and trusted by clients as a value-adding advisor. The candidate must be comfortable getting into detail, resolving complex issues, mentoring teams, and engaging directly with clients and internal stakeholders.

Core Functional Responsibilities:

1. Tax Service Delivery & Quality Management:

- Lead comprehensive U.S. tax compliance and advisory services, ensuring adherence to client SLAs, KPIs, and regulatory standards.

- Develop and implement robust quality and value management frameworks to enhance service delivery and client satisfaction.

- Stay abreast of U.S. tax laws and regulations, ensuring the team is updated with annual tax changes and compliance requirements.

- Utilize technology and automation tools to streamline tax processes and improve efficiency.

- Drive standardization and continuous improvement across tax workflows, quality controls, and review protocols.

2. Leadership & People Development

- Recruit, train, and mentor a high-performing tax team, fostering a culture of continuous learning and excellence.

- Design and execute comprehensive training programs, including annual tax updates, to enhance team capabilities.

- Lead team structure and workforce planning to ensure scalable delivery capacity aligned with seasonal demand.

- Encourage the adoption of emerging tax technologies and tools to stay ahead in the industry.

- Conduct regular performance evaluations, providing constructive feedback and career development opportunities.

3. Client Success & Relationship Management

- Serve as the primary point of contact for key clients, building and maintaining strong, trust-based relationships.

- Understand client needs and provide tailored tax solutions, positioning as a trusted advisor.

- Collaborate with clients to identify opportunities for value addition and service expansion.

- Ensure proactive communication and timely resolution of client queries and concerns.

4. Strategic Planning & Practice Growth

- Collaborate with the Business Line Leader to develop and execute the go-to-market (GTM) strategy and expand the firm's tax service offerings.

- Identify market trends and client needs to inform service development and positioning.

- Monitor practice performance metrics, implementing improvements to drive growth and profitability.

- Represent the Tax Service Line in internal leadership meetings, contributing to overall business strategy.

Success Indicators

- High client satisfaction and retention based on delivery outcomes and responsiveness

- Consistent achievement of KPIs: accuracy, timeliness, compliance, and client NPS

- Scalable and tech-enabled delivery organization aligned with business growth

- A high-performing, agile team with strong technical depth and cross-functional collaboration

- Successful GTM execution and launch of new tax services/products

- Measurable value uplift across client portfolios

- Positive and accountable team culture that fosters engagement and continuous learning

We're looking for someone who will thrive in this role if they bring:

- Strong understanding of U.S. tax seasons, staffing models, and review frameworks typical of service organizations

- Proven expertise in servicing multiple CPA clients with complex tax needs

- Hands-on experience with direct client engagement, tax delivery challenges, and value upliftment

- Strong grasp of KPI frameworks, value-based pricing, and service optimization

- Minimum 15 years of experience in U.S. tax compliances and minimum 2 years latest experience with a services firm. Enrolled Agent (EA), CPA, or CA qualification required

- Demonstrated ability to train, lead large, cross-functional teams and develop tax delivery capabilities