- Here's a secret: there's no such thing as a "perfect" candidate.

- Poshmark is looking for exceptional people who want to make a positive impact through their work and help create an organization where everyone can thrive.

- So whatever background you bring with you, please apply if this role would make you excited to come to work every day.

Job Description:

- Are you passionate about improving how people search and discover products online? Do you enjoy diving into data, refining systems, and driving cross-functional outcomes that directly impact business performance?.

- Poshmark is looking for a Search Operations Manager to power the intelligence behind our platform's search experience.

- In this role, you'll be at the intersection of data, technology, and shopper experience-building the operational backbone that fuels product discovery and personalization for millions of users.

What You'll Be Doing:

- Search Quality Management: Own and improve the accuracy, relevance, and success of Poshmark's search experience.

- Manage rating workflows, identify broken queries, and continuously raise the bar on user experience.

- Manage and collaborate closely with a team of analysts and human raters to:.

- Define clear rating guidelines and performance benchmarks that reflect evolving business goals and user expectations.

- Establish end-to-end processes for query evaluation, including task creation, priority setting, QA checks, and performance monitoring.

- Implement scalable review systems that maintain data consistency across high query volumes and varied product categories.

- Train and mentor analysts/raters, fostering a shared understanding of relevance, intent, and shopper behavior.

- Continuously refine workflows based on new product features, algorithmic changes, or emerging search trends-ensuring alignment with personalization and AI/ML strategies.

- Leverage tools and automation to reduce manual overhead, while maintaining tight controls on accuracy, completeness, and data hygiene.

- Keyword & Query Optimization Analyze performance of high-volume queries, optimize synonym libraries, reduce zero-result searches, and ensure smarter results through curated dictionaries and keyword tuning.

- Catalog & Metadata Enhancement Partner with merchandising and product teams to ensure structured, complete, and high-quality product data-fueling our AI/ML-driven personalization features.

- Search Funnel Analytics Define KPIs across the search journey (from impression to conversion), own dashboards, and deliver insights that shape product and operations strategy.

- Align with leadership and industry trends to build and operationalise strategies.

- Tooling & Automation: Evangelise and drive the need for internal tools that improve and automate processes.