About Porter:

At Porter, were on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.

We solve real-world problems from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration, were building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If youre looking to work where scale meets purpose, complexity fuels learning, and culture isnt an afterthought, Porter is the place.

About the role:

We need someone who'll walk in, feel the pulse of the city, and build Porter into the brand people think of first when they need to move anything a sofa, a full house, or a single carton.

This isn't a "maintain and report" role. This is a "figure it out, fix it, grow it" role. You'll own everything revenue, demand, supply, team, customer experience, and P&L.

Roles and Responsibilities:

1. Own the City. All of it:

- Full P&L ownership across all Porter service lines in Kerala cities.

- Diagnose what's not working. Build what's missing. Scale what's working.

- Ensure operational discipline TAT, SLAs, quality. No shortcuts.

2. Drive Demand. Not Just Fulfill It:

- Design and execute demand initiatives campaigns, partnerships, local activations whatever it takes to get more orders rolling in.

- Work with central marketing and product teams to localize strategies that actually land in Kerala.

- Think like a founder for the cluster. If demand isn't growing, that's your problem to solve.

3. Build a Supply Engine:

- Own supply onboarding, activation, and retention.

- Quality-first supply base. Weed out the unreliable. Double down on the best.

- Make Kerala a market where partners want to work with Porter.

4. Customer Experience Obsess Over It:

- Every bad experience is a story that spreads. Fix root causes, not symptoms.

- Handle escalations with speed. Build systems so the same problem doesn't come back twice.

5. Lead a 20+ Member Team:

- Hire sharp. Coach hard. Retain the best.

- Own attrition like it's your P&L metric because it is.

- Set clear goals, run tight reviews, create a culture of ownership.

6. Know Kerala Better Than Anyone:

- Micro-market dynamics, pricing, competition, routes, customer behavior you should have an opinion on all of it.

- Feed insights back to central teams. Be the voice of Kerala in every leadership room.

7. Cross-Functional Hustle:

- Partner with Product, Analytics, Central Ops for SOPs, GTMs, and process rollouts.

- You're not waiting for a playbook. You're writing one.

Who are we looking for?:

- 46 years in ops, category, or city-level P&L roles. You've run something, not just supported it.

- You've built teams. Not coordinated actually hired, coached, and led.

- High data comfort + even higher ground instinct. You use both.

- You'll visit the field on day one. And day hundred.

- Communication that moves people up, down, sideways.

Skills and Qualifications:

- Good Analytical and problem solving skills

- Communication and negotiation skills

- Ability to build rapport

- Time management and planning skills

- People management