Porter.in - Senior Manager - Category Operations

Job Description:

Lead the 2W category operations for Chennai by ensuring business grows profitably while ensuring the experience on the platform is met for customers & partners profitably.

Roles:

Supply Management:

- Plan for supply requirements with supply lifecycle team

- Make a plan for inorganic supply addition - zonal focus and number of onboarding to be done

- Plan out activities to be carried out by the city team to improve lead inflow and activation

Platform Experience:

- Ensure we are delivering on benchmark FF levels and plan actionable to meet this if necessary

- Ensure SLA adherence and plan on improving if necessary

- Conduct regular VOC/VOP to derive qualitative insights about user and partner pain points

- Identify key ticketing areas and work closely with central team to solve them

Business Growth:

- Ensure order growth & AOP numbers are on track: keep track of MAU, acquisitions and wallet share

- Gather market and competitive intelligence from various sources and create actionable insights

- Have a strong understanding of competitor activities- new features, pricing, discounting and their service quality

- Identify growth blockers and solve for them actively

PnL:

- Meet revenue and profitability targets as planned

- Identify opportunities to increase or decrease price

- Understand impact of partner & customer incentive spends and rationalise

Skills

- Fluency in Tamil is mandatory

- Analytical Mindset

- Structured Thinking

- Data Handling

- Operational Rigour

- Project Management

- Team Management (Team size of 15-20 employees)