Porter.in - City Head

Role Overview:

We are seeking a City Head in our Rest of India city operations vertical. The ideal candidate would be responsible for the growth of the entire city through various demand and supply levers, ensuring a better experience for all of the stakeholders. The role requires strong analytical, data-driven decision-making, people management, problem solving and processimprovement/optimization skills.

Key Responsibilities:

- Responsible for P&L management of the city, ensuring better profitability and growth.

- Identify and fulfill supply requirements - Plan supply cluster activity considering the zonal city level and seasonal nuances. Identify new channels of acquisition to optimize supply growth and cost of acquisition.

- Identify potential growth levers in all the categories - Plan awareness/adoption activities in the city through multiple channels (offline + online) for demand growth. Drive Branding and other various BTL activities for offline brand presence in the city.

- Drive growth through better customer lifecycle management. From acquisition to converting them into quality retention. Plan and execute Demand Cluster Activity for inorganic customer acquisition and drive zonal level growth.

- Improve overall wallet share of the customers through cross sell and other strategicinitiatives.

- Enhance customer and partner experience alike.

- Conduct and derive insights through competition analysis- Pricing, Demand Strength, Service quality parameters.

- Manage, develop and train the team for excellent performance and process adherence.

- Act as a liaison between central and city team members to provide qualitative on-groundfeedback for the overall better growth of individual categories.

Skills and Qualifications:

- Good Analytical and problem solving skills

- Communication and negotiation skills

- Ability to build rapport

- Time management and planning skills

- People management