Key Responsibilities:

Strategic Leadership:

- Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans.

- Drive operational excellence across all properties.

- Establish annual business plans, budgets, and operational targets for all units.

- Lead expansion, pre-opening, and transition projects across the group.

- Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management:

- Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group.

- Ensure consistent implementation of brand standards, SOPs, and guest service protocols.

- Monitor operational KPIs and drive performance improvements across all properties.

- Conduct regular property reviews and operational audits.

- Ensure seamless coordination between units and corporate functions.

Financial & Commercial Performance:

- Drive achievement of annual revenue and EBITDA/GOP target.

- Monitor departmental productivity, payroll percentages, and operational cost.

- Ensure optimal utilization of resources and budget.

- Review daily, weekly, and monthly business performance report.

- Work closely with Revenue Management and Sales teams to maximize RevPAR, ADR, occupancy, banquet revenue, and F&B profitability.

- Lead cost-control initiatives without compromising guest experience.

Guest Experience & Brand Standard:

- Champion a culture of exceptional guest service across all properties.

- Monitor guest satisfaction scores, online reputation, and review platforms.

- Drive service recovery initiatives and customer experience enhancement programs.

- Ensure consistent luxury hospitality standards across the portfolio.

Leadership & Talent Development:

- Lead, mentor, and develop General Managers and senior leadership teams.

- Build a high-performance culture focused on accountability and results.

- Drive succession planning and leadership development initiatives.

- Participate in key leadership hiring decisions across the group.

- Ensure strong employee engagement and retention practices.

Operational Compliance & Risk Management:

- Ensure compliance with statutory, legal, safety, and hospitality regulations.

- Oversee quality assurance, audit compliance, and risk mitigation measures.

- Ensure adherence to food safety, fire safety, and security standards.

- Manage crisis situations and business continuity planning.

Pre-Opening & Expansion Projects:

- Lead all hotel pre-opening activities from an operations perspective.

- Support project teams in planning manpower, operating supplies, equipment, and budgets.

- Ensure smooth launch and stabilization of new hotels and hospitality ventures.

- Develop operational readiness plans for all upcoming projects.

Business Development Support:

- Provide operational inputs for acquisitions, management contracts, and new developments.

- Participate in feasibility studies and market evaluations.

- Identify new business opportunities and operational efficiencies.