1. Operational Management:

- Supervise all aspects of hotel operations, including front office, housekeeping, food and beverage, maintenance, and guest services.

- Support the General Managers in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence.

- Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.

- Ensure consistent service standards are met across all departments.

- Monitor performance metrics to assess operational efficiency.

2. Team Leadership:

- Lead and manage a team of department heads, providing guidance, support, and training.

- Foster a collaborative and positive work environment across the hotel group.

- Conduct regular staff meetings to ensure smooth communication between departments.

3. Financial Management:

- Oversee the hotel's budget, controlling costs and maximizing profitability.

- Analyse financial reports, forecast revenues, and implement strategies for cost control.

- Ensure proper pricing strategies and revenue management practices are in place.

- Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.

4. Managing the Guest Experience

- Reviews guest feedback with management team and ensures appropriate corrective action is taken.

- Responds to and handles guest problems and complaints.

- Stays visible and interfaces with on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

5. Strategy and Growth:

- Develop and implement operational strategies for improving hotel performance.

- Work closely with senior management to align hotel operations with the overall corporate strategy.

- Drive the hotel's growth by identifying opportunities for expansion or renovation.

6. Compliance and Quality Control:

- Ensure the hotel complies with all relevant health, safety, and environmental regulations.

- Maintain high standards for quality control in guest services, food safety, and housekeeping.

7. Technology and Innovation:

- Introduce and implement new technologies that improve operational efficiency, guest experience, and revenue management.

- Stay updated on industry trends and competitors, incorporating best practices.

Required Skills and Qualifications:

- Leadership and Communication: Strong leadership, interpersonal, and communication skills are essential to manage teams effectively.

- Financial Acumen: Experience in budgeting, financial analysis, and cost control is crucial.

- Customer Service: Deep understanding of hospitality and customer service standards.

- Problem-solving: Ability to think critically and resolve operational challenges quickly.

- Industry Experience: Typically, 5-10 years of experience in hotel management with a background in various departments (e.g., front office, F&B, housekeeping) with the same designation heading of multiple units/Hotels Operations.

This role requires someone who can think strategically, make data-driven decisions, and lead a diverse team of professionals to deliver exceptional experiences for guests.