Role: Senior Manager - Program (Health Insurance).
Function: Health Insurance.
Reporting to: Head - Health Insurance Customer Experience.
Role Overview:
- We are seeking a Senior Manager - Program to lead execution of key programs within the. Health Insurance business.
- The role is responsible for driving initiatives across insurance partners, product, technology and operations ensuring ideas move from concept to implementation and scale across a large agent ecosystem.
- This role requires a high bias for action.
- This role lies at intersection of business development, tech and operations.
Key Responsibilities:
- Drive rollout of initiatives like process enhancements, and process automation which directly impact business growth.
- Lead operational and system-related discussions with insurance partners and senior stakeholders.
- Own execution of business initiatives such as health cross-sell programs with defined targets.
Other Responsibilities:.
- Lead implementation and adoption of new processes and tools across a 500+ agent operations floor.
- Drive simplification of workflows through process and system improvements.
- Own end-to-end delivery of programs involving insurers, product, tech, operations, and partners.
Skills & Experience:.
- Minimum 3 years of experience in program management, operations, or crossfunctional roles.
- Should hold an MBA/ PGDM degree from Tier 1 college.
- Strong program execution and ownership mindset.
- Excellent stakeholder management across internal teams and external partners.
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