Job Summary

We are seeking a results-driven Manager Operations Sales to lead and optimize large-scale B2C outbound telesales operations. The role is responsible for managing day-to-day sales operations, driving revenue targets, improving customer experience, and ensuring operational excellence. The ideal candidate will be a strong people leader with proven experience managing large contact center sales teams in a high-pressure, performance-driven environment.

Key Roles & Responsibilities

Operations & Sales Management

- Oversee end-to-end B2C outbound telesales operations to ensure achievement of revenue, productivity, and conversion targets.

- Ensure seamless execution of sales strategies, campaigns, and daily operational plans.

- Monitor key sales metrics and take corrective actions to drive consistent performance.

Team Leadership & Performance Management

- Lead and manage a large telesales organization (100+ agents) through Team Leaders and Supervisors.

- Drive goal setting, performance reviews, coaching, and capability building across teams.

- Foster a high-performance, target-oriented sales culture with strong motivation and accountability.

Client & Stakeholder Management

- Build and maintain strong relationships with internal and external stakeholders.

- Ensure operational delivery aligns with client expectations, SLAs, and business objectives.

- Act as an escalation point for operational, performance, and client-related issues.

Process Improvement & Compliance

- Identify opportunities for process optimization, productivity improvement, and cost efficiency.

- Ensure adherence to internal policies, regulatory guidelines, and quality standards.

- Drive continuous improvement initiatives to enhance sales effectiveness and customer satisfaction.

ISMS Responsibilities

- Follow instructions of Function Heads and operate systems on their behalf.

- Provide consulting support to ensure information systems meet business objectives.

- Ensure safeguarding, protection, and responsible use of information assets.

- Comply with ISMS policies and perform delegated responsibilities related to information security.

Desired Skills & Experience

- 8 to 12 years of experience in B2C telesales / contact center operations, with a strong focus on outbound sales.

- Proven experience managing large telesales teams of 100+ agents.

- Mandatory experience in B2C outbound sales processes.

- Experience in Insurance Telesales (Health / Life / Travel) is highly desirable.

- Prior experience managing sales operations in a contact center environment.

- Strong understanding of CRM systems, sales dashboards, and analytics platforms.

- Demonstrated ability to analyze data, identify trends, and drive performance improvements.

- Strong leadership, people management, and stakeholder communication skills.

- High level of integrity, resilience, and ability to perform under sales pressure.

- Strong financial acumen with experience managing targets, incentives, and performance metrics.

What We Offer

- Attractive performance-based incentives

- Endless growth opportunities within the organization

- Group Medical Coverage (GMC)

- Group Personal Accident Insurance

- Gratuity benefits

- Employee wellness programs

- CSR initiatives opportunity to give back to society

- Continuous learning and talent enhancement programs

- Childcare facilities

- Tax-saving flexible benefits

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Posted by

Deepa Bhattacharya

Hr at Policybazaar Insurance Brokers Pvt Ltd.

Last Active: 06 January 2026

Job Views:
199

Applications: 88

Recruiter Actions: 0

Posted in

Sales & Marketing