Policy Head - Personal Loan

Position: Head - Policy (Personal Loans)

Location: Gurgaon

Industry: NBFC / Banking / Financial Services

A leading NBFC is looking to hire an experienced professional for the role of Head - Policy for the Personal Loans business. The role will be responsible for driving credit policy, underwriting frameworks, portfolio quality, and risk management strategies for the unsecured retail lending portfolio.

Key Responsibilities

- Lead formulation and implementation of credit policies for Personal Loan products.

- Design underwriting frameworks, bureau-based assessment models, and risk filters for salaried and self-employed customer segments.

- Continuously monitor portfolio performance including delinquency trends, bounce rates, fraud indicators, and vintage analysis.

- Work closely with Business, Product, Risk, Analytics, Collections, and Technology teams to drive sustainable portfolio growth.

- Develop data-driven and scorecard-based policy frameworks to improve portfolio quality and approval efficiency.

- Drive automation and digitization of credit decisioning and underwriting processes.

- Review policy deviations and recommend corrective actions based on market and portfolio trends.

- Ensure compliance with regulatory requirements and internal governance standards.

- Support new product launches, digital lending initiatives, and partnership programs from a policy and risk perspective.

- Present portfolio insights and policy recommendations to senior leadership.

Ideal Candidate :

- 12-18 years of experience in Credit Policy / Risk Management within NBFCs, Banks, or Fintechs.

- Strong expertise in Personal Loans, unsecured retail lending, and bureau-driven underwriting.

- Deep understanding of portfolio analytics, fraud risk management, scorecards, and risk frameworks.

- Experience in digital lending and automated underwriting systems will be preferred.

- Strong analytical, leadership, and stakeholder management skills.