About Pocketpills:

We're a healthcare platform for humans, designed for real life.

Pocketpills is Canada's leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and entirely human. Driven by our passion for innovation and customer-care, we've designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.

We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We don't believe long line ups at the doctor's office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we've changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset, their health.

Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.

Own the Member Experience:

- Define and drive the product strategy for improving the end-to-end consumer/member journey.

- Identify opportunities to enhance onboarding, engagement, retention, and overall satisfaction.

- Continuously optimise user flows based on data, feedback, and experimentation.

Product Strategy & Roadmap:

- Develop and maintain a clear product roadmap focused on member experience and growth.

- Prioritize features and initiatives that deliver measurable impact on user engagement and retention.

Data-Driven Decision Making:

- Analyze product metrics, user behavior, and feedback to identify improvement opportunities.

- Run A/B tests and experiments to validate hypotheses and optimize the user experience.

Cross-Functional Collaboration:

- Work closely with engineering, design, and analytics teams to build and launch new features.

- Partner with marketing, operations, and customer success to ensure a cohesive member experience.

Customer Insight & Research:

- Conduct user interviews, analyze support tickets, and leverage research to deeply understand member needs.

- Translate insights into product improvements that create meaningful value for users.

Execution Excellence:

- Lead product development cycles from ideation to launch and iteration.

- Ensure timely delivery of high-quality features aligned with business goals.

Requirements:

- 6-10+ years of product management experience, preferably in consumer or member-facing products.

- Proven experience improving consumer engagement, onboarding, and retention.

- Strong understanding of user experience, behavioral metrics, and growth loops.

- Experience working with cross-functional teams in agile environments.

- Strong analytical skills with experience using product analytics tools (Mixpanel, Amplitude, GA, etc.).

- Excellent communication and stakeholder management skills.

Nice to Have:

- Experience in healthtech, fintech, marketplaces, or subscription-based consumer platforms.

- Experience building personalization, loyalty, or member engagement features.

- Familiarity with experimentation frameworks and growth product strategies.