PMJ Jewels - Chief Operating Officer

Role Overview

As COO - U.S. Operations, you will be responsible for building, managing, and scaling PMJ's retail business across the United States. You will work closely with the global leadership team in India, owning the end-to-end operations of the U.S. market - from day-to-day retail management to long-term growth strategy.

Key Responsibilities

- Own and manage all aspects of U.S. retail operations, ensuring brand standards and customer experience are consistently delivered

- Develop and execute a multi-channel sales strategy across physical retail, e-commerce, online marketplaces, and other relevant channels

- Identify and activate new revenue streams and points of sale to grow PMJ's reach across the U.S.

- Build scalable operational systems, SOPs, and infrastructure to support business growth and multi-location expansion

- Own the U.S. P&L - budgeting, forecasting, cost management, and profitability

- Recruit, develop, and lead a high-performing U.S. team across operations, sales, and support functions

- Manage supply chain, procurement, and inventory operations

- Evaluate and pursue strategic growth opportunities including new locations and partnership models

- Ensure compliance with all applicable U.S. federal, state, and local regulations

- Serve as the primary liaison between U.S. operations and PMJ's India headquarters

- Report regularly to global leadership on performance, KPIs, and business outlook