Description:

About Plum:

Plum is on a mission to make health insurance simple, accessible, and genuinely useful for modern organizations. Backed by Tiger Global and Peak XV Partners, we've built a product people love and now we're scaling it to reach 10 million lives by FY2030.

About Plum Personal:

Plum Personal is a new venture being built within Plum, and this role sits right at the center of it. As Sales Manager, you won't just be running a team, you'll be helping establish how deals get done and what great looks like.

If you've grown through the ranks in B2C sales and are ready to own something end-to-end, this is your moment.

What You'll Own:

- Turn leads into closed revenue, consistently.

- Leads are coming in through the app.

- The job is to make sure they don't fall through the cracks.

- Own the monthly revenue target for the B2C sales team.

- Not just track it, own it.

- Stay close to the pipeline yourself.

- Know which leads are stuck, why, and what it takes to move them.

- Spot conversion drop-offs before they show up in a report, and fix them in the moment.

- Work closely with product and marketing when lead quality or the funnel has a systemic issue.

- Raise it, don't just absorb it.

- Raise the bar on a team of 6 to 10, without rebuilding from scratch.

- You're inheriting a team, not building one.

- The opportunity is to take what's already there and make it genuinely great.

- Understand each rep's strengths and gaps within your first 30 days.

- Then act on it.

- Coach on real calls, not just in weekly reviews.

- Feedback should be specific, timely, and kind.

- Create an environment where reps take ownership of their numbers, not because they have to, but because they want to.

- Identify who's ready to grow, who needs support, and who might not be in the right role.

- Make sure every customer feels like Plum actually cares.

- NPS, retention, and resolution time all matter equally.

- The sale is just the beginning.

- Own escalations personally.

- Don't pass them down or wait for them to resolve themselves.

- Make sure your team closes the loop on every customer interaction, not just the ones that go well.

- Track NPS, renewal rates, and resolution SLAs week-on-week.

- If a number moves, understand why before someone else asks.

- Bring customer feedback, the good and the uncomfortable, back to product and leadership.

- Regularly, not just when things break.

- Know your numbers well enough to improve them.

- 6-month scorecard: revenue target hit, team performance up, CX metrics in the green.

- Track conversion rate, average deal velocity, CAC, and retention without being asked.

- Run a forecast you can defend.

- If it's off, own the reason and adjust.

- Come to every leadership review with a clear point of view, where we are, what's working, what isn't, and what you're doing about it.

- Use data to make decisions, but don't hide behind it.

- Sometimes the right call is a gut call backed by pattern recognition.

What We're Looking For:

- 4 to 6 years of experience in B2C sales, with at least 2 to 3 years in a team lead or management capacity.

- Proven ability to drive results through a team, not just individually.

- Strong instincts around sales process.

- You can spot what's broken and fix it without waiting to be asked.

- Experience in BFSI, insur-tech, or financial services is a strong advantage.

- Someone who leads from the front: still comfortable in a customer conversation when it matters, while keeping an eye on the bigger picture.

Why This Role:

- This isn't a role where the playbook is handed to you.

- You'll be shaping a new business line, with the backing of a funded, high-growth company and a brand customers already trust.

- The upside in impact, ownership, and career trajectory is real.

- We're building the future of workplace health and we need people who feel that in their work.