Plum - Account Manager

About the role:

- Having found product/market fit, we're in the midst of transitioning from 'start-up' to 'scale-up'.

- We are looking for builders, hackers and straight-up hustlers to help us build something memorable.

- We're looking for outstanding account managers who have consistently delivered high customer satisfaction, thrive in taking full ownership of delivering delight to customers and folks who are hungry to smash targets.

- We want people who want a run a mini business of your own.

What you will do:

- You will manage a set of diverse accounts in an end-to-end manner, having 100% accountability of all the outcomes of that account from escalations to relationship building to retention and revenue.

- To get started, you would develop a good understanding of the product and work with different teams to make internal processes more efficient.

- Once you build some credibility, you will also be responsible for cross-selling and getting customer referrals to build your own book.

What you will need:

- Ideally, 2-4 years of experience in B2B sales and a customer-facing role.

- Very strong written and verbal communication and high numeric ability.

- High customer empathy and extreme ownership.

- Strong problem solver, can hustle to unblock customers.

- Ability to work with cross-functional teams to resolve issues.

- Strong adherence to SLAs and processes.