Description:
- We are seeking a dynamic and result-driven Sales Team Leader to manage and guide a team of Sales Executives in a fast-paced BPO environment. The ideal candidate will be responsible for meeting sales targets, improving team performance, ensuring adherence to quality standards, and fostering a culture of accountability and success.
Key Responsibilities:
- Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly and monthly sales targets.
- Monitor team performance and provide regular coaching, feedback, and training to drive improvements.
- Ensure all sales interactions (calls, chats, or emails) meet the quality standards set by the organization.
- Track and analyze key performance metrics (KPIs) and prepare performance reports for management.
- Ensure timely lead allocation, proper follow-up, and accurate CRM updates by team members.
- Handle escalated customer issues and provide resolutions where required.
- Collaborate with QA, Training, and Support teams to maintain high service and sales standards.
- Conduct regular team meetings, performance reviews, and one-on-one sessions.
- Motivate team through engagement initiatives, recognition programs, and performance incentives.
- Ensure team compliance with all company policies, regulatory guidelines, and process protocols.
Required Skills and Qualifications:
- Post Graduate
- 24 years of experience in a BPO sales environment, with at least 1 year in a supervisory or TL role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data, generate reports, and drive actionable insights.
- Proficient in CRM tools, Excel, and performance tracking systems.
- Goal-oriented mindset with strong problem-solving skills.
- Flexible to work in shifts, including weekends or holidays as per business needs.
KPIs/Performance Metrics:
- Team Sales Conversion Rate
- Daily/Weekly/Monthly Target Achievement
- Average Handling Time (AHT)
- Quality Scores & Compliance
- Attendance and Adherence
- CRM/Data Hygiene Compliance
Preferred Qualifications:
- Experience in outbound telesales or upselling campaigns.
- Exposure to voice/chat campaigns.
- Knowledge of sales techniques and objection handling strategies.
- Day shift, 6 days working (Monday through Sunday).
- Pharma experience is preferred.
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