Pixis - Group Account Manager - Consumer Insights

Group Account Manager - Consumer Insights

Experience: 6+ Years (Customer Research, Market Research, or Insights Roles)

Employment Type: Full-time

Job Overview:

We're looking for a strategic and detail-oriented Group Account Manager to lead initiatives focused on uncovering deep insights about our customers. In this role, you'll be instrumental in gathering and analyzing customer feedback, behavior, and preferences. Your work will directly inform business decisions across product development, marketing strategies, and overall customer experience, ensuring we remain customer-centric and drive significant brand growth.

Key Responsibilities:

Consumer Insights and Business Direction:

- Design and manage comprehensive quantitative customer research projects from inception to completion.

- Assess and identify key consumer insights, translating complex findings into actionable business strategies that directly improve marketing efficiency and foster brand growth.

- Utilize cross-category learnings to provide strategic direction and tailored solutions to clients operating across diverse industries.

- Foster a collaborative and innovative work environment within your team, ensuring the consistent delivery of exceptional service and insights to clients.

Client Management:

- Manage and nurture critical client relationships across a wide array of categories, including FMCG, Retail, Fintech, EdTech, Automobile, BFSI, E-commerce, Media, and Consumer Durables.

- Serve as a trusted advisor to clients, leveraging your insights to drive their business decisions and achieve measurable, impactful outcomes.

- Present research findings to leadership and client stakeholders in a clear, compelling, and impactful manner, utilizing storytelling techniques, dashboards, and professional presentations.

Required Qualifications

- Education: Bachelor's or Master's degree in Marketing, Business, Psychology, or a related field.

- Experience: 6+ years of experience in customer research, market research, or dedicated insights roles.

- Research Expertise: Strong knowledge of diverse research methodologies (e.g., surveys, segmentation, conjoint analysis) and proficiency with key research tools (e.g., Qualtrics, SurveyMonkey, SPSS, Tableau).

- Analytical & Communication Skills: Excellent analytical and storytelling skills, with a proven ability to translate complex data into clear, actionable business insights.

- Collaboration: Demonstrated experience working cross-functionally and effectively influencing stakeholders at various levels.

- Client Management: Experience managing a portfolio of clients across multiple industries, with a strong track record of delivering measurable results and client satisfaction.