Piramal - Team Lead - Closing

ABOUTUS:

Since 2012, Piramal Realty has aimed to enrich lives by setting gold standards for customer-centricity, architectural design, quality and safety. Piramal Groups legacy of responsible stewardship for individual and community growth, as well as the groups unwavering commitment to Knowledge, Action, Care, and Impact is reflected in our activities as its development arm. Our empathetic engagement with customers guarantees that their needs are continuously met and exceeded, making Piramal Realty developments, places that offer opportunities to thrive.
To ensure that our developments are of the highest calibre, we seek out the worlds most renowned and leading experts in the real estate sector, who serve as collaborators for each of our endeavors. Our partners include architectural innovators KPF, Fosters, Make, HOK and Callison, international structural consultants BuroHappold, security and transportation experts Max Security and vertical transportation experts Lerch Bates.

Purpose of Job: To lead a high-performing closing team in generating sales for multiple Residential Projects by converting qualified leads into bookings, overseeing end-to-end sales processes, mentoring team members, and driving revenue growth while ensuring exceptional client experiences.

Key Stakeholders:

- External Customers, Channel Partners (RCP/ICP/IPC)

- Internal CRM Teams, Projects team, Marketing team, Employees, Vendors

Reporting Structure:

- Role directly reports to Sales Head

- Positions that report into this role Closing Team

Essential Qualifications:

- Graduate or MBAs with 3+ years of experience in Real estate sales.

- Excellent communication, interpersonal and negotiation skills.

Essential Experience:

- Proven track record in closing high-value property deals, with 3+ years in leadership or senior sales roles.

- Exceptional presentation, negotiation, and communication skills, with experience coaching teams.

Key Roles/Responsibilities:

- Lead and mentor a team of closing Managers to achieve clear client communication, effective product presentations, and seamless property orientations.

- Build and disseminate in-depth product knowledge across the team, ensuring consistent and compelling customer communications.

- Oversee hosting of client meetings, sales presentations, and site visits, while modeling best practices for deal progression.

- Drive team negotiations to win and close deals within specified TATs, resolving escalations for high-stakes transactions.

- Facilitate team-driven revisits, query resolutions, and end-to-end closures to maximize conversion rates.

- Implement robust client follow-up strategies, monitor buying conversion ratios, and coach team on improvements.

- Achieve and exceed team revenue targets on a monthly, quarterly, and annual basis through performance tracking.

- Develop and nurture relationships with Channel Partners, guiding the team to expand networks and site business.

- Activate additional sales channels per company directives, building team capabilities to scale business growth.

- Ensure the team maintains required call volumes, market visits, and competitive intelligence gathering, including micro-market analysis.

- Enforce rigorous adherence to company systems, processes, and compliance standards across the team.

- Champion customer satisfaction initiatives to boost cross-sell opportunities and repeat business.

- Take proactive leadership to surpass team sales targets, fostering a high-accountability culture.

- Conduct regular team performance reviews, training sessions, and motivation programs to optimize productivity.

Core Competencies:

Problem solver:

- Result oriented, ensures operational excellence in areas of responsibility and delivers best results. Takes active ownership of problems and provide timely and result focused solutions. Remains outcome-driven, action oriented and go getter.

Accountability:

- Takes ownership of projects and tasks to be completed in a desired timeline.

Teamwork & Collaboration:

- Fosters a culture of trust, collaboration and support. Works collaboratively both within ones own function and across functions to achieve Piramal Realty goals.

Analytical Reasoning:

- You get a kick out of digging deep into data, thinking from first principles and delivering the best results- doing whatever it takes to execute on complex projects

Effective Communication:

- Communicate clearly and effectively (both verbal and written). Communicate timely and responsively. Seeks feedback and provides feedback. Encourages open discussion and dialogue.

Innovation:

- Drive self and encourage others to actively look beyond boundaries for new insights and opportunities for success.

Customer Service Orientation:

- Develop and maintain strong external and internal customer relationships by identifying and anticipating customer needs and responding to them by maintaining long term relationship.

Pressure Handling:

- Ability to work under pressure and complex situations and to come out with solutions as per the situations faced