Piramal - Digital Product Manager - CX

Digital Product Manager 2 - CX

About us:

Piramal Group is a global business conglomerate with diverse interests in Pharma, Financial Services and Real Estate. The Group has offices in over 30 countries and a global brand presence in more than 100 markets.

Led by Mr. Ajay Piramal, the Chairman, Piramal Group is a torchbearer of trusteeship and responsible business ethos. Based on the philosophy of 'Doing Well and Doing Good', the Group continues to create long-term value for its stakeholders and the community at large.

Piramal Retail Finance, the consumer lending platform of Piramal Enterprises Limited, engages in various financial services businesses. It is focused on serving all lending needs of consumers and small businesses across Bharat, differentiating through product personalisation & superior customer experience. currently offers multiple products in its target markets including Affordable Housing loans, Mass Affluent Housing loans, Loans Against Property, Secured Small Business Lending, Digital Purchase Finance, Digital Personal Loans, and Used-Car loans across Tier I, II and III cities.

Focused on building strong partnerships, the Company offers an Artificial Intelligence (AI) enabled multi-product retail lending platform by augmenting a 'Digital at its Core' strategy via physical customer connect-points for budget customers of Bharat. Its vision is to reach to 'Bharat' customer segments, especially those that do not have easy access to the Indian financial systems, across geographies.

Key Responsibilities:

- Own the product strategy and roadmap for our Mobile App and customer-facing digital journeys

- Identify and unlock growth opportunities across the full funnel - acquisition, conversion, engagement and repeat usage

- Develop a deep understanding of customer behavior across the funnel and translate insights into high-impact product interventions

- Identify and unlock growth levers across the digital funnel through structured experimentation, personalization, and journey optimization

- Conduct market research and competitive benchmarking to identify emerging trends in digital lending, fintech experiences, and engagement platforms

- Define and track clear success metrics and use data rigorously to inform prioritization and trade-offs

- Partner with Engineering, Design, Risk, Credit, Data Science, Marketing, Operations, and Compliance teams to deliver scalable, compliant, and customer-first solutions

- Own the end-to-end product lifecycle - from problem discovery and solution design to launch, impact measurement, iteration, and eventual sunset

- Build scalable product capabilities (e.g.: experimentation frameworks, personalization engines, modular journey components) rather than one-off features

- Act as a thought leader within the product organization, mentoring junior PMs and influencing cross-functional stakeholders

Core Competencies:

- Outcome Orientation: Demonstrates strong ownership of revenue, funnel metrics, and customer outcomes - not just feature delivery

- Execution Excellence: Drives clarity in ambiguous environments and consistently delivers high-impact initiatives on time

- Analytical Rigor: Uses data deeply to identify root causes, define success metrics, and evaluate trade-offs

- Customer Obsession: Builds products grounded in real customer pain points and behavior

- Cross-functional Influence: Aligns diverse stakeholders (tech, risk, business, operations) to deliver integrated solutions

- Innovation & Scalability Mindset: Focuses on building reusable capabilities and long-term value rather than tactical fixes

Preferred Qualifications:

- MBA from a Tier-1 institution with 5+ years of post-MBA experience in Product Management

- Prior experience in building and scaling customer-facing digital experiences in consumer internet businesses