Pine Labs - Director - Enterprise Risk Management

Role Overview

We are looking for a Lead - Enterprise Risk Management (ERM) to establish, own, and continuously strengthen the Enterprise Risk Management framework across the organization.

This role partners closely with senior leadership and business heads to embed risk awareness into strategy, operations, and decision-making while ensuring robust governance and regulatory alignment.

Key Responsibilities

- Establish, implement, and manage the Enterprise Risk Management (ERM) framework aligned with business strategy and regulatory expectations.

- Develop and execute a comprehensive enterprise-wide risk lifecycle covering risk identification, assessment, mitigation, monitoring, and reporting.

- Draft, maintain, and periodically review risk governance policies, including risk appetite statements and supporting standards.

- Design and maintain core risk management tools and methodologies such as RCSAs, KRIs, operational loss incident management, scenario analysis, and stress testing.

- Partner with senior management to enhance the effectiveness and efficiency of risk management activities and decision-making.

- Collaborate with department heads and business leaders to ensure consistent ERM implementation across the organization.

Experience & Background

- 10+ years of overall experience, with 7+ years in Enterprise Risk, Operational Risk, Internal Audit, or other control functions.

- Experience in Payments, Payment Aggregators / Payment Gateways, NBFCs, Financial Services, or other highly regulated industries preferred.

- Proven track record in designing, implementing, and scaling Enterprise Risk Management frameworks, including change management initiatives.

Skills & Competencies:

- Strong understanding of risk management frameworks and risk assessment methodologies.

- Extensive knowledge of managing Operational, Market, Liquidity, Credit, Financial, and Strategic risks.

- Strong knowledge of financial services products and operating models.

- Excellent analytical, problem-solving, and decision-support capabilities.

- Strong communication and stakeholder management skills, including Board-level interactions.

- Strategic thinking with a hands-on execution mindset.