Description:

Company Overview

Pin Click is a tech-enabled, independent real estate advisory firm partnering with leading real estate developers to market residential properties. With a mission to simplify the home-buying experience, the company combines technology, data-driven insights, and unbiased advisory services to accelerate sales and empower customers. Pin Click is committed to transforming real estate transactions into intelligent, efficient, and rewarding experiences for all stakeholders.

Role Overview

The General Manager Sales will lead the overall sales function, drive revenue growth, and ensure exceptional customer experience. This role is responsible for developing high-performing teams, crafting and executing sales strategies, and managing key client relationships. The ideal candidate will bring a strong commercial mindset, operational excellence, and deep understanding of real estate sales dynamics.

Key Responsibilities

Sales Leadership & Strategy

- Develop, implement, and drive sales strategies to achieve business targets across multiple projects and regions.

- Identify growth opportunities and create actionable plans to expand market presence.

- Monitor KPIs, sales funnels, and performance metrics to optimize conversions and ROI.

Team Management

- Lead, mentor, and motivate a team of sales managers and executives to ensure consistent performance.

- Implement training programs, performance reviews, and development plans to enhance team capability.

- Foster a culture of accountability, collaboration, and customer-centricity.

Client Relationship Management

- Build and maintain strong relationships with real estate developers, channel partners, and key stakeholders.

- Negotiate commercial terms, resolve escalations, and ensure seamless collaboration with partners.

- Drive customer satisfaction through timely and effective issue resolution.

Operational Excellence

- Oversee sales operations, processes, and reporting to ensure accuracy, efficiency, and compliance.

- Collaborate with marketing, product, and operations teams to ensure alignment with sales objectives.

- Provide insights to senior leadership for strategic planning and business decision-making.

Customer Experience

- Ensure a customer-first approach throughout the sales cycle.

- Implement initiatives to enhance customer engagement and drive higher satisfaction scores.

Qualifications & Requirements

- Proven experience (10+ years preferred) in Sales Management, Business Development, or General Management roles.

- Strong track record of developing and executing sales strategies that achieve or exceed revenue targets.

- Expertise in customer satisfaction, customer service management, and stakeholder handling.

- Demonstrated leadership skills with the ability to lead and scale teams effectively.

- Exceptional communication, negotiation, problem-solving, and decision-making abilities.

- Experience in real estate or related industries is highly advantageous.

- Bachelors degree in Business Administration, Sales, Marketing, or a related field; MBA is a plus.