PhonePe - Zonal Head

We are looking for a dynamic and seasoned Zonal Head to spearhead our Key Accounts Team. The ideal candidate will drive sales and business expansion of PhonePe POS (EDC) devices among premium and high-value merchants, nurture key client relationships, and expand our presence within the assigned zone. This role requires strong leadership skills, strategic vision, and effective collaboration with cross-functional teams to achieve exceptional business outcomes.

- Provide strategic leadership and direction to the Key Accounts Team to achieve revenue and growth targets.

- Develop and implement zonal sales strategies focused on premium and high-value merchants.

- Monitor performance of Cluster Managers and Key Accounts Executives, ensuring KPIs and targets are met.

- Build and maintain strong relationships with key merchants and stakeholders within the zone.

- Analyse market trends, competitive landscape, and customer needs to adjust strategy proactively.

- Drive recruitment, training, and development initiatives for the team to maintain high performance.

- Establish benchmarks and share best practices by comparing performance across territories.

- Address merchant escalations effectively, collaborating with internal stakeholders for timely resolutions.

- Partner with cross-functional teams (Marketing, Sales Capability, HR) to identify and close process gaps, equipping the team with necessary support.

- Coordinate with GTM & business finance team to customize offerings as per market dynamics.

- Implement metrics and establish review mechanisms to track progress and performance with stakeholders.

- Drive recruitment efforts for Cluster Managers to ensure full staffing across the zone.

- Facilitate onboarding processes for new team members, ensuring alignment with PhonePes operational standards.

- Participate in performance appraisal discussions, providing insights and feedback to support team development.

- Coach Cluster Managers regularly to enhance their management capabilities and improve team performance.

- Proactively address reasons for attrition to improve retention and engagement.

- Promote team recognition and engagement initiatives.

- Monitor key performance indicators to identify gaps and implement corrective actions.

- Ensure adherence to compliance standards and operational excellence across the zone.