PhonePe - Enterprise Solutions Consultant - Regional Key Account Manager

About the company:

PhonePe (phonepe.com) is the leader in UPI based payments in India with a market share of more than 45%. Our goal is to make payments so easy, secure, and universally accepted that people never feel the need to carry cash or cards again. We already are witnessing the mobile revolution, which has changed the way we manage our money on the go. We see ourselves leading this change, through technology and dogged customer centricity. PhonePe went live in 2016 and today, we have 600+ million registered users - the first internet Indian company to do this and 40+ million merchants live on our platform.

Job Objective:

This is an individual contribution role, and one would have to own end-to-end accountability for building PhonePe's acceptance network across a set of regional brands / retail chains operating in the country.

The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them and ensure an increase of market share of PhonePe in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

Responsibilities:

Key Account Acquisition:

- Develop and maintain a strong pipeline of the merchants according to the given revenue size.

- Develop and maintain strong relationships with key accounts, understanding their business needs, goals, and challenges.

- Serve as the main liaison between the company and key accounts, ensuring a high level of customer service and satisfaction.

Business Growth:

- Identification of key stakeholders on the merchant's side for the identified set of brands. Develop an understanding of the prospective merchant's business environment and prepare merchant specific contextual/relevant pitches.

- This would need one to be good with data/understanding in the Indian context and basis this one should be able to outline the value which PhonePe can add to this business.

Stakeholder Management:

- Pitch the solution along with the overall business proposition to the key stakeholders. This would need one to be comfortable with having multiple discussions with CXO's/Senior Management on the merchant's side.

- Work with the PhonePe and Merchant legal teams to finalize the partnership agreements.

- This would need one to understand PhonePe and the Merchant's business end to end and identify all relevant elements to be covered under the partnership agreement.

- Work with PhonePe category management teams and different functional teams on the merchant's side to finalize the longer-term business plans and model of engagement between the PhonePe teams and the Merchant's teams.

Map Competition:

- Develop a holistic understanding of the overall digital payments landscape in the country/developments/opportunities and help adapt PhonePe's go to market plans in the organized retail space accordingly.

- To be able to take timely action, it is imperative that we monitor the market and be informed of the competition's initiatives.

- This will ensure that appropriate response strategies are being formulated and implemented.

Requirements:-

- MBA from Tier 1 campus with good academic record.

- Experience in financial solutions sales.

- Proven working experience of minimum 6 years in enterprise setup.

- Experience in handling/ generating revenue for the organization.

- Excellent communication and influencing skills.

- Prior experience in payment space would be preferred.

- Problem solving abilities with strong bias for impact.

- Strong ethics and discretion while dealing with customers.

- Drive for result, able to demonstrate/quantify success relative established targets and metrics.