Job/Soft skill training

Health insurance

Professional degree assistance

Office cab/shuttle

Cafeteria

Free meal

Child care facility

Office gym

International/On-site exposure

Rewards & recognition

WFH setup

Course reimbursements

Annual health checkup

Joining bonus

Mobile bill reimbursements

Relocation bonus

Mental health wellbeing

Retirement benefits

Joining goodies

Life insurance

Performance bonus

Gifts on festivals

Annual leaves

Career break/Sabbatical

PhonePe Reviews by Employees

Business Development Executive

Team Lead

Key Accounts Executive

Business Development Associate

Territory Sales Manager

Area Sales Manager

Sales Executive

Territory Sales Executive

Premium Account Manager

Channel Sales Manager

Senior Territory Sales Manager

Cluster Manager

Key Account Manager

Senior Area Sales Manager

Software Engineer

BD Executive

Sales Team Leader

Seles Executive

Field Sales Executive

Sales Officer

Sales Manager

Business Development Manager

Marketing Executive

Senior Key Account Executive

Operations Analyst

Inside Sales Executive

Field Executive

Manager

Freelancer

Team Manager

Associate Manager

Operations Associate

Software Developer

Senior Sales Executive

Advisor

Phone Sales Officer

Territory Manager

Senior Business Development Associate

Executive

Salesman

Business Analyst

Sales Associate

State Head

Area Manager

Senior Manager

Risk Investigator

Site Reliability Engineer

Product Solution Engineer

Assistant Manager

Bdm Executive

Business Executive

Senior Business Development Executive

Senior Territory Manager

Sales & Marketing

Data Analyst

Customer Service Executive

Operations Executive

Management Trainee

Business Development and Sales Executive

Senior Executive

MIS Executive

Field Sales Officer

Field Officer

Marketing Manager

Accounts Manager

Premium Sales Consultant

Phone Banking Executive

Regional Operations Manager

HR Intern

KYC Analyst

Catalogue Specialist

Onboarding Executive

Phonegap Developer

Phone Manager

Business Development

Senior Team Leader

Category Manager

Quality Analyst

Risk Analyst

Customer Care Executive

Customer Service Associate

Phone Banking Officer

Business Development Officer

Regional Sales Manager

Sales

Operations Manager

Sr.TSM

Finance Executive

Team Leader (Nontechnical)

Rural Territory Manager

Business Development Executive and Team Lead

Sdet Engineer

growth manager

(Bde)business Development Executive

Marketing

Team Leader TL

The Role: - Own end to end experience for merchant journey interactions by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner - Design the end to end process to intake merchant issues, acknowledge and research to identify the root cause to eventually resolve it to closure. - Basis opportunities identified, look for ways for effective resolution of issues encountered. - Design the end to end process to intake merchant issues, acknowledge and research to identify the root cause to eventually resolve it to closure. - Once established, automate the process by leveraging various communication and automation platforms. Structure and implement strategic reviews/metrics analysis/VOC analysis, and benchmark to optimize existing processes by deploying design thinking. - Drive stakeholder engagement across Business/ground teams, Product, Operations, Category and internal CX teams for all process and CX related requirements which help in better, faster resolution and merchant experience. - Be able to drive relevant L1 metrics and lead team of process designers to achieve set targets. - Drive process mapping, designing, documentation, metrics, monitoring systems, and process ownership. - Be able to provide relevant insights to stakeholders - business teams, product and engineering leadership from qualitative and quantitative data collection & subsequent storytelling.

Bangalore

PhonePe -  Associate Manager - Process Design - Merchant Experience 

Job Description for PhonePe -  Associate Manager - Process Design - Merchant Experience  in PhonePe Private Limited in  Bangalore for (4-9) years of experience. Apply Now!

PhonePe -  Associate Manager - Process Design - Merchant Experience  | iimjobs.com