JOB TITLE : Lead ITBP Stores & Inventory Management
JOB LOCATION : Lagos, Nigeria
REPORTING TO : Lead BPM
BUSINESS UNIT / SBU : Center of Excellence
DEPARTMENT : Digitalization
SUB VERTICAL : Business Process Management (BPM)
KEY RESPONSBILITIES :
Lead ITBP Stores & Inventory Management is responsible for leading the design, standardization, optimization, and governance of all Store & Inventory-related business processes, ensuring accuracy, transparency, and operational efficiency.
This role collaborates closely with cross-functional teams to streamline end-to-end store operations, strengthen internal controls, and support digital transformation initiatives.
- Act as a process transformation advisor to the Stores & Warehouse team, ensuring alignment with organizational objectives.
- Drive end-to-end demand management for the Stores function by identifying business needs and coordinating with the digitalization team to translate them into effective solutions.
- Lead the mapping, redesign, and documentation of Stores processes including Goods Receipt, Material Issuance, Stock Reconciliation, Physical Verification, Inspection, Return to Vendor, and Inter-Store Transfers.
- Establish governance, performance metrics, and process ownership for Store operations.
- Collaborate with ICT, Digitalization, and Stores teams to digitize and automate key inventory processes and ensure UAT, adoption, and value realization.
- Conduct data-driven assessments using process mining, analytics, and dashboards to monitor inventory accuracy and store efficiency.
- Support inventory planning, cycle count governance, and compliance with financial and audit requirements.
- Ensure strong change management to support continuous improvement and user adoption of digital tools.
- Promote BPM principles, standards, frameworks, and best practices across the Stores domain.
FUNCTIONAL SKILLS :
- Strong understanding of SAP (MM module), Signavio, and end-to-end Stores & Inventory scenarios including GRN, MIGO, Material Master, Inventory Aging, Stock Movements, Cycle Count, Material Valuation, and reporting.
- Expertise in process documentation, requirement analysis, business process automation, and workflow design.
- Ability to interpret store-related KPIs such as inventory accuracy, lead time, stock availability, slow-moving/obsolete stock, and variance control.
- Advanced analytical capabilities for inventory reconciliation, root cause analysis, and performance reporting.
- Strong communication, presentation, and stakeholder coordination skills.
BEHAVIOURAL SKILLS :
(Scale 0 5)
- Initiative & Proactivity - 4
- Result Orientation 5
- Strong analytical, problem-solving, and strategic thinking skills - 5
- Excellent communication, facilitation, and negotiation skills - 5
- Proven ability to lead cross-functional teams and manage change - 5
QUALIFICATION : MBA/MCA/BTech/BE/MCom/BBA/CA or equivalent.
EXPERIENCE :
10+ years of industrial experience including hands-on knowledge of inventory, warehouse operations, or store management processes.
CERTIFICATIONS :
Like Lead Six Sigma, Signavio, SAP, PMP, Prince 2 and ITIL etc.
SELECTION CRITERIA :
- Number of processes standardized, digitized, or automated.
- Reduction in cycle time and operational bottlenecks in store activities.
- Stakeholder satisfaction and adoption rate of BPM & digital initiatives.
- ROI and measurable impact from process optimizations.
- Familiarity with O2C, R2R, P2P, H2R, and related integrated processes.
- Ability to support audits, system integration, and user training initiatives.
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