Company Overview:

Petroexcel Technology Services Private Limited is a leading provider of comprehensive IT solutions and services to the oil and gas industry in Nigeria. We specialize in delivering cutting-edge technology solutions that optimize operations, enhance efficiency, and ensure the security of critical infrastructure. Our expertise spans across IT infrastructure management, cybersecurity, data analytics, and digital transformation, enabling our clients to thrive in a dynamic and competitive landscape.

Role Overview:

The Lead - ICT Service Delivery is a pivotal role responsible for overseeing the end-to-end delivery of IT services to our clients in the oil and gas sector in Nigeria. This role involves managing a team of IT professionals, ensuring service level agreements (SLAs) are met, driving continuous service improvement, and fostering strong client relationships. The Lead will collaborate closely with internal teams and external vendors to deliver high-quality, reliable, and secure IT services that directly impact our clients' operational efficiency and business outcomes.

Key Responsibilities:

- Develop and implement IT service delivery strategies aligned with client business objectives and Petroexcel's overall IT strategy.

- Manage and mentor a team of IT service delivery professionals, providing guidance, training, and performance feedback.

- Oversee the delivery of IT services, ensuring adherence to SLAs and quality standards.

- Monitor service performance, identify areas for improvement, and implement corrective actions.

- Manage vendor relationships, ensuring vendors meet performance expectations and deliver value for money.

- Lead incident and problem management processes, ensuring timely resolution of issues and prevention of recurrence.

- Drive continuous service improvement initiatives, leveraging ITIL best practices and industry trends.

- Engage with clients to understand their needs, address concerns, and build strong, collaborative relationships.

- Develop and manage IT service delivery budgets, ensuring cost-effectiveness and efficient resource allocation.

- Ensure compliance with relevant regulations and industry standards, including data privacy and security requirements.

Required Skillset:

- Demonstrated expertise in IT Service Management (ITSM) principles and practices, particularly ITIL framework.

- Proven ability to lead and manage IT service delivery teams, fostering a culture of collaboration and high performance.

- Strong understanding of IT infrastructure services, including networking, servers, storage, and cloud computing.

- Excellent vendor management skills, including contract negotiation, performance monitoring, and relationship management.

- Exceptional client engagement and communication skills, with the ability to build rapport and influence stakeholders.

- Strategic thinking and problem-solving abilities, with a focus on delivering business value through IT services.

- Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications (e.g., ITIL Expert) are highly desirable.

- Adaptability to work on-site in Nigeria, with a willingness to travel to client locations as needed.